Customer Service Casino Rewards Group

[playtime slotti]

Casino Rewards Group customer service and service rating with the online casinos - Villento, Player's Palace, Cosmo, Nostalgia, Rich Reels, Grand Mondial, Phoenician, Challenge, Golden Reef, Music Hall, Aztec Riches, Vegas Coutry, Luxury, Grand Hotel, Captain Cooks, Zodiac, casino action etc.

To the detailed evaluation!

[playtime spielo]

For people who like real Microgaming casinos this is one of the best groups ever. The only disadvantage is that all casinos are connected and therefore the starting bonus is only approved once for new customers. Therefore, you should take a closer look at all the casinos! And perhaps worth mentioning is also the casinos like Nostalgia, Zodiac, Golden Tiger are currently being forwarded to Cosmo Casino due to German laws, but regular customers from Germany can continue to play.

[Glumbi]

I personally don't like the group. I was offered a 125% bonus if I play there again a long time ago.

I paid in and I think my deposit was gambled away by €50. The bonus in the form of points would be credited to my Rewards account, but I could not redeem them because I was suddenly blocked for bonus credit and I should only deposit more often until I can use the bonus credit.

I asked there several times that these bonus points were created by my last deposit and that I only paid in because of the offer.. no chance.

The whole thing is definitely 2 years or more ago, I still have the bonus points over about 62� on my rewards account, but I can't use them. I've never paid in again, don't let me fool you.

[playtime slotti]

For me it's also one of the best groups ever and at some point I wrote about how best to deal with the group. I also use the return bonuses and have never had any problems with this group. If you are excluded from the bonus then there are always certain reasons. Each company also reacts differently to these things. In only 1% of the cases one really cannot understand the decisions why someone is excluded from the bonus.

Casino Rewards belongs to one of the fairest casino groups. But there are always individual cases in which users are dissatisfied. This cannot be explained away and occurs in all groups.

[RUF_GT]

The bonus in the form of points would be credited to my Rewards account, but I could not redeem them because I was suddenly blocked for bonus credit and I should only deposit more often until I can use the bonus credit.

It's 290 EUR for me. The joke is that I keep getting spammed with bonus offers from this group, even though I can't use them.

[playtime slotti]

It's 290 EUR for me. The joke is that I keep getting spammed with bonus offers from this group, even though I can't use them.

Hello reputation,

is there a reason you can't redeem the points? Did you ask?

If I can do something, ask or something, then I need a username, as you know. Then I can also ask for the Glumbi at the same time. Send me via PM.

I admit that the spam is a lot, that's the same for me.

[RUF_GT]

Hello reputation,

is there a reason you can't redeem the points? Did you ask?

I even tried it through their affiliate at Casinomeister years ago, and of course their customer service.

I was only informed that the amount of deposits and received bonuses are unbalanced. To be honest I think the points will be blocked anyway if you win too much. Unfortunately without warning.

[playtime slotti]

I even tried it through their affiliate at Casinomeister years ago, and of course their customer service.

I was only informed that the amount of deposits and received bonuses are unbalanced. To be honest I think the points will be blocked anyway if you win too much. Unfortunately without warning.

My dear friends, unfortunately I have no good news for you. And you RUF, you interpreted that correctly. But I would like to explain this in a little more detail here.

First of all, I have to say that it was a very friendly contact and I didn't accept the first answer right away but followed up accordingly.
I've always written that the ratio between deposit, bonus and payout has to be right.

It's important to understand that though, because I think most players don't know that or think very differently about it. You really have to be aware that there is much more to this system than the individual player might suspect.

I have the statistics of both players, i.e. deposits, bonuses received and withdrawals over the entire period of their activity.

For one customer, the ratio of deposit and bonus received is the same, but the payouts are higher than the deposits.

At the other customer, the bonus received is higher than the deposit and the withdrawals are also higher, albeit minimally.

The following can be said about the system: It is an algorithm that is used and this automatically decides whether a customer can claim their points or not. So, this system is based on deposit, bonus, withdrawal and turnover.

In addition, it is in their conditions that they can offer a bonus at any time, without giving reasons. But these are only the conditions that are deposited in writing.

It is not easy to understand this system, because most people only look at it short-sightedly and go into their own game.

I tried to achieve that at least the earned points should be available without a bonus game. But the problem is that points are also accumulated through bonus play.
What many don't know is that casinos also have to pay license fees for this, both for real and bonus money.

So it's a real money cost and now taking the example of both customers and all the players had such stats then the casino would have to close down because they are losing money.

Bonuses are generally given as a means of enhancing the game for players who are having a bad run etc. These are mostly free and increase players' chances of winning and cashing out, but this is not mandatory.

While it's easy to look at player stats and say, oh, they didn't get as much bonus as they deposited, but the cost of providing the bonuses they've already received makes that from perspective of business, not profitable.

Not all customers deposit to receive a bonus. The majority of players don't do that. The VIP players who deposit 6-7 times a month, for example, do not receive a bonus for every single deposit and deposit 10x and more than our one with maybe €50 or €100.

The feedback will be passed on, but I'm afraid that in this case it will simply be ignored. Now you could be narrow-minded and say that's not fair. But if you look at it closely, you really have to come to the conclusion that it's not unfair, even if it's difficult.

Each individual case is individual and everyone only sees their own activity, which they judge accordingly. For the player there is basically only is good or not good, they treated me fairly or not fairly. And based on these individual experiences, the player will rate the casino.

Of course I understand that and nothing will change in that regard. These different ways of thinking and experiences of each individual customer decide on a positive or negative evaluation.

So what options do RUF_GT and Glumbi have left?

You only have two options - one is to be able to claim your points again at some point, continue to deposit and play without a bonus so that the ratio balances out again. Oh yes, I would have soon forgotten, of course not win either, otherwise the relationship won't work.

The other option is to not play there at all, but that also means you would never know if you weren't able to claim the points at some point. You have to decide for yourself what makes sense or not.

I know it doesn't help you as there are so many other casinos to play at. I would have liked to tell you something more positive and I'm sorry that I can't change anything about the current situation.

[Glumbi]

Well, I can already tell you the reason, I had received a bonus or reward points a little earlier and I think I paid out €1000. Then no longer played and then came the return Boni Mail. If they offer me that and I take up the offer, but then if I've already paid in, to say no, we still took your deposit but I don't get the bonus anymore, I don't think that's fair, sorry. They should have given me the bonus balance and then said okay because of me, from now on I am blocked for bonus offers. But that's not okay, I personally can't recommend the group.

[playtime slotti]

Okay, I agree that this bonus should have been granted. I can only guess why this wasn't done. E-mails are sometimes sent from the promotion department to customers without first checking whether everything is in order with the user's accounts. There may have been a communication problem and failed to check. It happens that such things pass each other in parallel. At least one should have recognized this afterwards and credited it accordingly.

I don't want to apologize for that and mistakes happen everywhere. But the moment you noticed that the bonus points were not credited or redeemable, you would have had the option to withdraw your deposit as a kind of reaction.

The group is certainly strict but also fair. They award points or give free credits that have no restrictions and the profit from them is always payable, no matter how high. If you always only use free or bonus with deposit and win with it, then it can happen that you are first blocked for bonus.

Therefore, my tip for all players is to deposit more often without claiming a bonus, because the ratio has to be right. It is also clear to me that every user has a different understanding of it and there are different opinions about it. If a customer is angry, then you will not be able to convince him of the opposite. This opinion will remain as a negative experience and will be reflected in posts again and again, that's just the way it is and will never change.

I respect that, because the negative experiences in this business also play a big role. Our own experiences are only a hint for interested and new customers, because you have to weigh up. Nevertheless, every customer should collect his own experiences in order to be able to judge whether a casino or a group is fair to him or not.