The bonus offers there are extraordinary but I understand you very well.Posted by almera
The bonus offers there are extraordinary but I understand you very well.
I'm not exactly sure but I think it's all controlled from Curacao so Europe would fall out and explain the delays. I can't imagine that it is controlled from London, but if it is, then it is in no way understandable.
The casino still has elementary things to ensure and that is what leads to frequent complaints and dissatisfaction here.
I'm not happy with that and if I could I would put massive pressure on it. But I can assure one thing, namely that we stay on the ball and try again and again to bring up these problems in order to be able to bring about a quick solution.
However, since different people are always responsible for this, contact via third parties is always a little difficult because each responsible person has different tasks and areas. It is not always easy to get to the right person, because a certain stubbornness also plays a role, according to the motto "we have the upper hand anyway" what do we care about a few people who complain.
I hate the mentality that some casinos and those in charge have, but unfortunately I can't change it. A casino today must be able to process payments in three working days at the latest if you are verified. If the working day falls on a Thursday or even Friday, this can sometimes take a week.
Nevertheless, every casino should have the right to treat its customers fairly and appropriately, this also includes speedy payouts in the interest of the customers, otherwise they will not come back and you will read bad reviews, which affects the reputation of a casino Casinos will certainly hurt at some point.
On that note, I agree with you completely, unfortunately I'm not talking about a one-time affair in this case. I myself have the problem that at LVbet, Energy Casino and a few others, withdrawals on Neteller prove to be extremely difficult. Sometimes I've been waiting more than 5 weeks for incoming payments. In the last few months one should consult Neteller what's going on with them.
I gave up on Neteller and there were only difficulties - I also don't speak English well and they haven't had the need to write in German lately, to tel. Chat was no longer an option. I haven't done anything via Neteller for probably 6 months - that's fine too. They may have become too big and no longer need customer friendliness.
Modified by almera (12.03.18 most at 17:49 Watch)
Small update: Payout is accepted from today!!!!!!
Then it should still work with the money!
Update 2: Money arrived today!
Am I right in thinking that Ares Casino was still in your casino list last week/week before last - but you have now pulled the rip cord - and Ares is no longer among the recommended casinos?
If that's the case... - overdue and definitely the right decision.
I MUST defend Neteller, they definitely can't do anything about it.
When casinos don't manage to successfully pay out on Neteller within hours - in my opinion there are four possible reasons:
1. Checking the claim for payment in the casino (e.g. have bonuses been granted - and have the bonus rules been observed?) simply takes too long.
2. A longer test phase / pending phase (whatever you want to call it) is wanted on the part of the casino. Combined with the hope that the customer will quickly lose patience, book back into the casino account, continue playing and lose.
3. Worst case: The casino is underfunded overall - and can only settle payment requests with new customer deposits. Doesn't go well for much longer then...
4. (Probably happens more often than you think) The casino has to hold money on all possible channels/accounts/ewallets in order to be able to service the payment claims of its customers. Of course, it can sometimes happen that the Casino Merchant Neteller account runs dry - while the current account of the casino is swimming in money. (the casino as a whole is therefore profitable and liquid)
Good/profitable casinos keep enough money on all accounts/ewallets for every conceivable worst case.
Less good/foresighted casinos then have to frantically book money back and forth - sometimes with costs that are not to be scoffed at and sometimes also certain transfer limits. Even less good casinos want to avoid the costs - and let the payout customer wait until the deposit customer money arrives on the Neteller account, for example.
(was confirmed to me by trusted Casino VIP Advisors as well as Neteller VIP Advisors...)
I made by bank transfer
From one side I can understand that processing takes time but so long
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