Withdrawal problems Europa Casino

[gameflo]

Hello ,
Tried to withdraw from Europa Casino yesterday
Unfortunately then came the following
Internal error: Unable to withdraw. For further assistance, please contact our customer service immediately on our toll-free number or internationally on +63-2-756-7823. We apologize for any inconvenience caused.


Customer service asked bonus was played through you don't know why it is I should wait a few days ... what's the point of something like that? what are my options ? thanks for your help

[almera]

maybe you played games that you shouldn't have played with the bonus?i

[playtime slotti]

First of all I don't have a plausible explanation either but if it had to do with the games you weren't allowed to play I think the support would have said or written that too (I hope at least ).

The best option would be to make a phone call (0800 1813 791) to clarify this. You could also take a screenshot of the error or the cashier about the declined payout. That the support advises to wait a few days would not be professional, but maybe the payout is already pending and they mean the 4-day waiting period, so take a screenshot.

[gameflo]

Well I asked and I had to wager 4000 euros in order to be able to pay out ... I have far exceeded that the support said now 200 euros pay out the rest not ... what's the point of something like that

[playtime slotti]

Well I asked and I had to wager 4000 euros in order to be able to pay out ... I have far exceeded that the support said now 200 euros pay out the rest not ... what's the point of something like that

What is the rest and what kind of bonus was that? A little more precise information would be helpful.

[playtime spielo]

I have far surpassed that, the support now said pay out 200 euros the rest not ... what's the point of something like that

It would also be interesting to find out whether you deposited 200 euros, then we would be at the point where your deposit would simply be refunded to you and the bonus rules would be violated. You can only say that exactly if you tell us which bonus you got etc.