Ares Casino Scam! Please help! (solved)

[Gaddock]

Hi all.

Deposited €100 with no bonus at Ares Casino because I wanted to check out their offer.
But after several attempts it was impossible to play there because their servers seem to have problems.
Now I have uploaded my ID and an invoice with address, supposedly also successfully, whereby nothing has changed, I can re-upload the documents all the time, nothing changes.
Receive neither a confirmation nor information by e-mail or from the chat (support). There is only broken German, I am not understood and then it just ends. The casino is probably not supposed to be really serious.
Maybe someone there has a contact and can get my money back for me, I really don't know what to do next.

I would be very grateful for your help.

Nick

[playtime spielo]

Sorry, your thread got lost somehow.

Has the problem been solved or do you still need help?

[Gaddock]

I was surprised that nothing came.
Unfortunately still nothing has happened, ZERO response from this casino it does not respond to anything. money is still stuck...

[Gaddock]

You have to upload needed verification documents A withdrawal from your account is not allowed. Please contact our customer service.

Uploaded my documents several times, wrote several e-mails, tried to communicate with the chat support, don't even speak German properly, I think it's a translator. Meanwhile, the chat support button is no longer displayed to me.
All useless. At least I want to get my 80€ back that are hanging in the account.....

[playtime spielo]

OK I'm trying to find out more, is the email stored here in the forum the same as you used on Ares?

[playtime spielo]

As I just got informed, your account is now verified. So you can pay out your money again.

Please let me know if you have it, then we can mark the post as done.

[Gaddock]

OK, I'll get in touch. When I make a bank transfer, he wants a branch number from me. I have no idea whether the Sparkasse has such a branch number at all, so I have to call first thing tomorrow and can't find anything on the internet. First of all, thanks for the help, I'll get back to you.

[playtime slotti]

OK, I'll get in touch. When I make a bank transfer, he wants a branch number from me. I have no idea whether the Sparkasse has such a branch number at all, so I have to call first thing tomorrow and can't find anything on the internet. First of all, thanks for the help, I'll get back to you.

The identification of a branch is contained in the Swift code (BIC).

The BIC contains the bank code XXX, the country code XX, the location code XX and the branch code XXX

[Gaddock]

I don't know if my answer went through here, so I'll post again.
Yesterday I was able to pay out what I wanted there, now that I have the explanation from you it is suddenly only from 90€.
I just want my 80€ out of it, do they want to fuck me so hard???
That sucks....

[playtime spielo]

Hi Gaddock,

new users are some posts on moderation, otherwise the spam would kill us. You should be out of the filter now though!

I can't find anything about bank transfers on the website, but all other payments are at least 20€ why it says 90,- I don't know yet, but I'm trying to find out.