Moin,
I have the following problem Platinum Casino. About a week ago I was with a friend in the Platinum Casino played. The payment was made from my savings bank account to his Platinum Casino Account. At the end of the season we won 1700 euros and then paid them out. Now the problems started
The Platinum Casino deletes our prize although, as requested by the support, I have submitted my ID on both sides, bank card, proof of address and also a letter that I agreed to the deposit.
According to their statement, the terms and conditions state that payments may not be made from "third-party accounts".
But we can absolutely prove that there is no fraud or anything like that. It's unbelievable how fraudulent it is Platinum Casino Is on the way. After we submitted all the required documents, an email came from support that the prize would be cancelled.
Depositing is easy and infinitely often only winnings are not paid out. I conclude that.
Can someone help us? Is it wasted lifetime? I'm ready for a lot of things because I'm pissed off and it absolutely smells like cheating to me.
Thank you in advance