1.1. From time to time we may offer bonuses, rewards, promotions, contests, cashback and/or gifts ("Promotions"). These promotions are subject to these General Bonus Terms and Conditions (�General Bonus Terms�). Each special promotion also has its own customer terms and conditions outside of the general bonus terms and conditions. By participating in a promotion and agreeing to receive bonuses offered by CASINO, you automatically agree to abide by our general bonus terms and conditions.
1.2. If you intend to enter a promotion or receive a bonus offered by CASINO but do not properly understand how the promotion/bonus works, he or she should contact CASINO customer service for clarification.
1.3. CASINO reserves the right to add, remove or change any promotional/bonus details or terms.
1.4. It is your responsibility to periodically check the bonus terms and conditions for any changes or updates. If changes are made to the Terms and Conditions, whether to the Terms and Conditions or the terms of a specific promotion, CASINO will notify you of this.
1.5. We may make the Terms and Conditions available in different languages for your convenience. In the event of any discrepancy between the English language version and the non-English language version of these Terms of Service, the English version will control.
1.6. Offers are limited to one offer per player (one offer per household address, shared computer or shared IP address, email address, phone number, payment method). CASINO reserves the right to suspend or close any account suspected of being a duplicate. The player's original deposit, if applicable, will not be confiscated and only the bonus and/or winnings from the bonus will be confiscated.
1.7. Unless otherwise stated, the active bonus must be wagered within 7 days of issue, otherwise both bonus funds and winnings associated with the relevant bonus will be forfeited.
1.8. When you participate in a promotion, both deposited funds and bonus funds become "bonus balance". When a bonus is active, wagering must be completed or the bonus reset to zero in order for a withdrawal to be made. The only exception is if you just want to withdraw his deposit, in which case the bonus money and any winnings will be forfeited.
1.9. If you have decided not to participate in one or more promotions for which you have already registered, you must contact CASINO customer service and request cancellation of the bonus before placing any bets.
1.10. Unless otherwise stated, 20 EUR (or currency equivalent) is the minimum deposit to claim any promotions or bonuses.
1.11. You may not place bets that exceed the maximum bonus bet size when using bonus money.
The maximum amount of the bonus bet is 4 EUR (or equivalent in another currency) per bet/spin or equivalent unless stated otherwise in the specific Terms and Conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure you are aware of the maximum bonus bet size. In cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be subject to investigation and bonus funds may be confiscated.
1.12. If you wish to withdraw before completing the wagering requirements, your accumulated bonus winnings will be forfeited, your bonus amount will be forfeited and you will be withdrawn from the promotion.
1.13. All bonus funds are shown separately from any deposit funds in your player account. Bonus funds cannot be withdrawn until they have been converted into real money.
1.14. When you play an active bonus your balance will be used in the following order: balance required to trigger bonus, bonus balance and remaining balance.
1.15. You can withdraw real money balances before fulfilling the bonus wager, by doing so you will lose the balance in your bonus balance.
1.16. In case you run out of deposit money and associated bonus money before completing the wagering requirements, your account will be deleted from any remaining wagering requirements.
1.17. After the wagering requirements are met, the deposit funds, bonus money and any winnings won become real cash withdrawals in your account.
1.18. CASINO bonuses are intended for recreational play only. Improper use of bonuses and abuse of promotions will not be tolerated. We reserve the right to take the following measures against bonus abuse (non-exhaustive list).
- Revoking and/or canceling bonuses and bonus winnings which we believe have been won through misuse of the system.
- Prohibiting such customers from receiving further bonuses
- Closing the Account
- Abuse may include, but is not limited to:
- Using multiple accounts
- Evidence that an offer is being claimed or benefiting the same person or group of people acting in an attempt to defraud us
- Equal, zero or low margin betting
- Wagering Bonuses for Excluded Games
- Cooperation, collusion or organization of bets from the same source
- Manipulation of software, exploitation of loopholes or other behavior that amounts to intentional fraud
- Hide IP addresses or use a VPN
- Switching from big bets placed on high variance outcomes and after a big win, switching to normal variance outcomes with smaller bets to meet bets
- Delaying the play of a game round until the wagering requirements for this bonus have been met.
- Using any type of doubling or gamble feature, for example the Martingale strategy.
1.19. We can reclaim any bonus credited in error, subject to the terms and conditions
1.20. We may make changes to an offer to correct typographical errors or to improve understanding, and we reserve the right to change or end an offer if we are required to do so for legal and/or regulatory reasons nd is required.
1.21. CASINO reserves the right to exclude any player from participating in any promotion at any time in its sole discretion.
1.22. If you have not claimed or forgotten a deposit bonus and wish to play using the bonus, you must contact customer service before placing any bets and ask to adjust your balance.
1.23. We reserve the right to review your game/transaction logs. You hereby consent in advance for us to do so. If, following an investigation, it is found that you have participated or attempted to engage in gambling strategies that we identify as (i) advertising abuse; and/or (ii) irregular gaming at the Casino; We reserve the right to refuse, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonuses or to terminate your connection to our website and/or suspend your account. In such circumstances, we are under no obligation to refund any funds that may be in your account other than your original deposit amounts.
1.24. Bonus money is free money designed to help you enjoy the CASINO; it may not be taken back after receipt. In order to prevent you from withdrawing your bonus money immediately, the CASINO (like other casinos) requires the so-called "wagering" of the bonus money. The wagering coefficient indicates how often you have to wager the bonus amount.
1.25. Registration is required to participate in some promotions. This can be done either by clicking on a link in the promotion on the website/email or by contacting customer support. You are free to unsubscribe from receiving promotional newsletters at any time.
1.26. The bonus is valid until the bonus wagering requirements are met, all bonus money is lost or the bonus expires.
1.27. Game winnings from spins or game rounds started with bonus funds but completed with real money after the bonus has been wagered, lost or forfeited will be removed and may result in your account being closed for bonus abuse.
1.28. We reserve the right to withdraw or suspend any promotion or campaign at any time.
1.29. We reserve the right to update the bonus terms and conditions at any time.
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