Hello, I'm new here and I'm really desperate.
It's about the casino 20bet.com. I've been playing here for over a year and I've never had any problems with withdrawals or anything like that (even withdrawals over 2.500).
On 29/30.09.2021/50/150.000 I made about XNUMX in the casino with XNUMX (deposited).
At that point I stopped playing and just wanted to withdraw 2.000 and that's when it all started.
I was verified a long time ago, but they still asked for a picture with me and my ID. Of course I sent it to you on the same day.
The next day I was partially banned from the site. I can no longer cancel withdrawals or play casino games.
But the money is still in the account and I can still log in.
To this day I don't know why I was partially blocked or why they don't pay out the money.
I'm only ever put off with the statement that the finance department is examining my issue.
But what is checked? I ask every day and always get the same answer from support, sometimes even 1 to 1 copied messages.
I know it's not even 2 weeks, but 150.000 is a lot of money and I still don't even know the reason for the partial blocking of my account and what is generally checked.
The win didn't come from a bonus or anything like that either.
I thank you in advance for any help