Help!!! €150.000 20Bet.com does not pay out but only promises "no reason"

[Serious24]

I have a contact at/from/for 20bet. So if it doesn't go any further here, then we could try to contact you...

Hi all,

I've waited a week and haven't heard anything new.
I am not told exactly what is being checked, nor when I will receive feedback.
@freakspin : I would like to come back to the contact offer. Is that possible?
I thank you again for the help.

[freakspin]

Jo, I'll ask a nice question... And I'll get back to you.

[freakspin]

I quickly got the answer that unfortunately he can't help because he has nothing to do with player complaints.
But I "found" 2 other contacts... I'll try my luck.

[Serious24]

I quickly got the answer that unfortunately he can't help because he has nothing to do with player complaints.
But I "found" 2 other contacts... I'll try my luck.

Thank you for the help

[Serious24]

Hi all,

the current status: My account was released last Tuesday without mail or anything else. I was also able to make withdrawals and received them. About €12000
Got the last payment today and 10 minutes later I was completely blocked from the site.
The LiveChat can't say why again.

I still despair

[playtime slotti]

I don't know if the freakspin was able to achieve anything, but that's very strange. The monthly limit is € 40.000 and that would be done in about 4 months. I really can't explain the ban. The only reason would be that it only ever unlocks for one weekly payout but that's just a guess.

I get the feeling that they are looking for reasons or want to consciously delay it because they don't want to pay for it. And that they don't give any answers is an insolence.

The account is actually locked by the Security or Compliants department or the system administrator.

We also do not know the details and background regarding the game provider mentioned or the gaming behavior in general. All I can say is that if they don't want to pay, they don't pay either. They simply have the upper hand, with € 40.000 a month being absolute peanuts for a bookmaker.

Customers or partners who have contact with a company to solve a problem are often powerless. And even if a company gets blacklisted or has licensing problems, it doesn't really bother them. They tend to let a casino go down and open a new casino.

Unfortunately, this is the reality for some responsible persons, owners or persons who have to be described as bad people in terms of character and morality. Appearing to be serious on the outside and then, when it matters, to turn out to be non-transparent and dubious.

I'm really sorry that we can't help ourselves. I have already written what you can do as the next step. It is now up to you whether you take the time and tackle it or whether you would rather wait until something happens again.

Personally, I would file a complaint with AskGamblers and Casinomeister because it simply has a completely different reach and can also have an effect.

[freakspin]

Unfortunately I couldn't get any further. The other contacts didn't answer... A small glimmer of hope is that you at least got something. It will probably be a long, drawn out process until you get all your money.

[Serious24]

I thank you for your answers.
I received the following today.

"Thank you for contacting us!

We would like to inform you that your winnings are under investigation and as soon as the investigation will be completed, you will be informed.

Thank you for understanding!"

and then that

"Dear player,

Thank you for your reply!

Unfortunately, your case is being investigated. Please accept my sincere apologies for such a great inconvenience, we've escalated your case as the one with the highest priority. We will do our best to sort it out in the shortest terms.

We are really sorry for all the trouble caused."

They simply check the profit again.

Unfortunately, I can only submit a complaint to AskGamblers, for example, if they have also listed the casino. However, the casino is not listed.

[playtime slotti]

Hello Serious24,

the casino is listed there: https://www.askgamblers.com/online-c...s/20bet-casino

[Serious24]

Hello playtime slotti,

that's strange. If you have set the site to German, you will not find 20bet and you cannot submit a complaint to the casino

Ich is danke