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Subject: Platincasino verification

  1. #1
    Junior Member Avatar of EmilBe
    Registered since
    Meitheamh 2021
    posts
    1
    thread starter

    Platincasino verification

    Hello, my name is Emil and I am new to this forum.

    I have the following request and I hope you can help me.

    I have on 15.05.2021 most at Platinum Casino deposited. Since my online banking didn't work, I had a very good friend do the deposit. (Unfortunately, I only now know that this violates the terms and conditions, but I wasn't aware of it at the time because many other online casinos do this without any problems)

    After two or three days I won a total of almost 25k & then read in forums that you can only deposit with your account to verify yourself. I then made a deposit from my own account on 19.05.21 most hoping it might work that way.

    Now my question would be whether I could be helped with the verification and what the chances are that my account can be verified. I've already uploaded a lot of documents, and that Platinum Casino would like to see proof of deposit dated 15.06/XNUMX..

    Thank you very much in advance and I remain with kind regards
      QuoteQuote

  2. #2
    Forum representative Avatar of playtime slotti
    Registered since
    Sep 2014
    posts
    1.638

    Post Re: Platincasino verification

    Quote Posted by Emil Be View Post
    Hello, my name is Emil and I am new to this forum.

    I have the following request and I hope you can help me.

    I have on 15.05.2021 most at Platinum Casino deposited. Since my online banking didn't work, I had a very good friend do the deposit. (Unfortunately, I only now know that this violates the terms and conditions, but I wasn't aware of it at the time because many other online casinos do this without any problems)

    After two or three days I won a total of almost 25k & then read in forums that you can only deposit with your account to verify yourself. I then made a deposit from my own account on 19.05.21 most hoping it might work that way.

    Now my question would be whether I could be helped with the verification and what the chances are that my account can be verified. I've already uploaded a lot of documents, and that Platinum Casino would like to see proof of deposit dated 15.06/XNUMX..

    Thank you very much in advance and I remain with kind regards
    Hello Emil,

    Even if you didn't know that at the time, unfortunately that doesn't change the situation. I cannot confirm your statement that it is said to be possible at many other casinos.
    There are certainly casinos that respond obligingly. Platinum Casino has kindly done so several times in the past.

    However, that does not mean that they are always willing to make exceptions. When it comes to payments, many casinos are very strict. They have to do this partly because they are legally obliged to do so.
    The topic of "money laundering" is therefore treated very sensitively.

    Have you made a commitment to the 15.06 ? I think they want proof of 15.05 say deposit through your friend.

    If you can provide proof or explain to them why this went through your friend's account, they might accept it. But with this sum, I really have concerns that they would only let it go on a goodwill basis.

    It may be that you will still be verified by your documents in the future, but I doubt whether they will accept this one payout.

    Send them the proof and explain the situation to them in an e-mail, that your online banking was not working at the time and that your buddy might still owe you money and it was therefore going through his account. Maybe just an extract from the bank with the amount and the date is enough (without the name of the account holder being there). I would try that first and then we can see further.

    You will also see your deposit, but you will also notice that there are two different accounts. In fact, only the principle of hope remains here, in any case it would be a shame with such a high sum. Unfortunately, it always happens when you weren't paying enough attention beforehand or simply ignored certain things.

    I wish you the best of luck anyway and I'm sure you'll let us know what they answered.
      QuoteQuote

  3. #3
    Junior Member Avatar of G.Sckn
    Registered since
    Deireadh Fómhair 2021
    posts
    4

    Re: Platincasino verification

    I had such a problem, they closed my account and didn't pay
      QuoteQuote

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