Help!!! Platin Casino does not pay out but only accepts (positive solved)

[nukezone]

First of all, a little about myself: I am 23 years old and work as a gardener and landscaper. After I finished my training in August last year, I moved from Cologne, where I lived in a shared apartment, back to my old home in Rheydt near Munich. Since I couldn't find a small apartment despite an intensive search, I was forced to move back in with my single mother, who lives in a 53 m2 two-room apartment with my little brother. Since then I've been sleeping on the couch in the living room and am still desperately looking for an apartment. Since all my efforts to find an apartment came to nothing, I eventually came up with the idea of ​​hiring a real estate agent. Of course, this would mean a lot for me financially because in addition to the brokerage costs, a deposit/rent also has to be deposited/paid and there is also the furnishing of the apartment.

But now I'm getting to the real problem:

]On February 04.02.17th, XNUMX I was sitting in front of the computer and surfing the Internet and remembered a conversation I had with a friend who had told me about his win the day before online Casino “platin-casino.com” reported. He was full of praise and recommended that I try my luck there with 20 €. Since I don't use online banking, I asked my mother if she could deposit €20 into my newly registered platinum online casino account for me via "instant transfer", which she did reluctantly but ultimately did. Together with the 100% first deposit bonus, I started playing with €40 and tried my luck.

What can I say other than that it went really well from the start and somehow I always had the right instinct and after some ups and downs I not only met the bonus conditions but was lucky with an impressive account balance of almost €3000 ck could hardly believe it and realized that I would now do well to request a payout. In order to request a withdrawal, you must first scan some documents for account verification and upload them to the casino. Said and done. I soon received an email from the support team saying that I had violated their terms and conditions by depositing using a third person's account. I was asked to explain what my relationship was to this person and at the same time asked for a declaration of consent from this person. No problem, I thought, and I quickly uploaded a declaration of consent from my mother to the casino. A short time later I received a message from the support team that I had to present my mother's scanned passport and account card (front and back) for authentication. These documents were also scanned without any problems and made available to the casino. And I was actually successfully verified and I was able to request a payout of €05.02.2017 on February 2000th, XNUMX.

With this profit I would have enough money to hire a real estate agent and finally find an apartment to start my own household. I was really overjoyed.
After about 1 week I checked whether the payment had already been completed. Since this was not the case, I asked via live chat when I could expect my withdrawal to be processed. I was told it wouldn't be long, so I was patient. After another 5 days I asked again and was told that the withdrawal request had to be checked again by a special department, but I didn't have to worry, just a little patience separated me from receiving my winnings earth. Unfortunately, to this day, I'm repeatedly put off and it doesn't happen at all. I was assured several times that my application would be processed promptly, but to this day, i.e. approx. 6 weeks after my payment application, I still do not know if and when I will get my winnings paid out. This waiting and the uncertainty is killing me physically and I just don't understand why they first verify my account and tell me that everything is okay and then just put me off from day to day and week to week. It's really bordering on physical harm now because so much depends on it for me.

Please! Can someone give me a tip or help me in any way. I'm at my wit's end and really desperate.

[playtime slotti]

hello nukezone,

I can't promise you anything, I have to do some research first. Unfortunately I only have one contact that I can address.

I'll get back to you as soon as I have an answer.

[nukezone]

Hello dear Slotti,

Thank you very much for wanting to stand up for an actually "foreign person" like me.

I am so grateful to you and finally see some light at the end of the tunnel.

I finally got my personal difficulties with logging into my own user account under control.

[playtime spielo]

hello nuke,

I see you've arrived here, slotti will do what he can and of course I'll still be there if anything happens.

Greetings spielo

[nukezone]

Hello spielo,

of course you also deserve my thanks!
By the way, the day before yesterday I asked again via live chat how things are looking with a decision and got the answer that the case is "already" on the manager's desk. I guess that means it can't be much longer, right?

[playtime slotti]

Hello Nukes,

there is positive news.

I received the following information: You will receive your money, the support will contact you about this and clarify everything else.

Unfortunately, I can't answer why it all took so long or didn't happen. I only know that this case was allegedly checked externally.

Anyway, it shouldn't have lasted that long anyway. The money should be with you in the next few days depending on which method is used.

At this point, many thanks again to my contact at Platin for the support in this case, I take it quite positively.

[nukezone]

Honestly? I'm so glad that there are people like Slotti and Spielo and a loud cheers to your forums too!

Thank youThank youThank youThank you

[zockerandi]

did you receive your money I've had my problems in the past too Platinum Casino and currently a buddy of mine is experiencing something similar. Apparently, whenever you win a little more with a small deposit, the harassment starts - real old-school methods, which you only know from some ancient casinos that (with good reason) you don't hear about anymore. This case is absolutely awesome!
The guy has 50K im Platinum Casino caught - as expected, there was severe harassment and the player's account was closed. Then the regulator opens it up again, the guy keeps gambling and boom, gossip he's gambled himself up to €160.000! Then account again, of course, harassment terror - which of course only serve security and in the end he got it through the regulator. Happens to him Platinum Casino right and was instant karma. If they had paid out straight away, they would have saved €100.000

The only tip I can give to anyone who has problems with the casino is to contact the Isle of Man Regulatory Authority to turn! Always works!

[playtime spielo]

Hello zockerandi,

In general, we have nothing against links referring to another portal and bringing the user / person seeking help further. However, I don't see any connection in the article you linked, except that you want to draw attention to a neighboring portal that you run yourself. Everyone should show respect to other forum operators, webmasters and information portals by being at least as polite as possible and asking the operators if it is allowed. We welcome all other webmasters and operators who accept our rules, introduce themselves and are verified by us.

[playtime slotti]

did you receive your money

Of course I would also be interested in that

I've had my problems in the past too Platinum Casino and currently a buddy of mine is experiencing something similar. Apparently, whenever you win a little more with a small deposit, the harassment starts - real old-school methods, which you only know from some ancient casinos that (with good reason) you don't hear about anymore. Is absolutely awesome this case here!
The guy has 50K im Platinum Casino caught - as expected, there was severe harassment and the player's account was closed. Then the regulator opens it up again, the guy keeps gambling and boom, gossip he's gambled himself up to €160.000! Then account again, of course, harassment terror - which of course only serve security and in the end he got it through the regulator. Happens to him Platinum Casino right and was instant karma. If they had paid out straight away, they would have saved €100.000

The only tip I can give to anyone who has problems with the casino is to contact the Isle of Man Regulatory Authority to turn! Always works!

When the Merkur Casinos became more and more present online, that was of course also an issue for us and we looked around for suitable casinos that we can recommend. This also included in the beginning Platinum Casino, which we then no longer wanted to recommend after a long time, because communication was, I don't want to say impossible, but simply did not evoke any corresponding reactions, despite repeated attempts.

In addition, as already mentioned by Zockerandi, there were reports of refusals to pay, etc., which made us decide not to go platinum and deliberately not recommend them.
At that time, the crisis management (public discussion on another platform) was, if I may say so, a single catastrophe.

At some point I was approached by Platin again because we are registered. I then communicated with the (new) manager, although I didn't really intend to do it, but then I did. I was therefore able to discuss our own experience as well as the reference to the public reporting on other portals at the time and I also expressed my opinion.

Of course there are always 2 versions of a story and you always have to evaluate it individually. This is not always easy, and sometimes requires explanations and assessments from mediators in order to solve a problem. Only the casino has all the data and yes, sometimes wrong decisions are made carelessly, consciously or unconsciously.

We can influence this badly and only rely on our contacts in the hope that the right decision will be made.

One can already get the impression that if someone wins a larger sum with a small deposit, all the alarm bells at the casino will start ringing. Then, of course, there is a thorough check first, because the casinos don't like that kind of thing that much. But there are such cases and many of them are won honestly because a customer was just very lucky, the casinos simply have to accept that.

I too know that chicanes are often practiced and that mistakes are looked for. Delaying tactics, first asking for documents, checking again, which actually takes a maximum of 2 days if everything is available and correct.

The customer is always the one who is in the know and is mostly on his own, because the casinos always have the upper hand. I have not yet read about a problem finally being successfully solved by a supervisory authority and it is certainly not that easy.

Invoking this stupid privacy policy sometimes makes it very difficult for one to take care of a problem and act as a mediator. So far I've gotten along quite well with it and in the case of nukezone it has also led to a positive decision. As already mentioned, my contact has also taken care of the awareness of how we have been related to platinum to this day and I rate that as very positive.

Maybe the casino's perspective has changed recently or at least some managers are trying to be more customer-friendly.