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Subject: Book of Ra Deluxe: Questions regarding errors(?)

  1. #1
    Senior Member avatar of nowout
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    Book of Ra Deluxe: Questions regarding errors(?)

    Maybe someone can help me here and clarify the following situation:

    On Book of Ra Deluxe I got a free spins rollover on 1 line during the free spins. There were 3 books on the same line with 2 identical symbols:



    I was assuming that the book would act as a scatter symbol in this slot, so there should be a full line with that blue bug? Because the line only paid out 0.02 CHF, ie profit for 3 books in any position.

    Can someone enlighten me where the error in reasoning is with this slot or whether there is a mistake here?
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  2. #2
    Forum representative Avatar of playtime slotti
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    AW: Book of Ra Deluxe: question regarding errors(?)

    Good question, because for me it's a five-way combination and thus a win that doesn't just consist of three books and the resulting overtime. But also a prize consisting of 5 scarabs. So line 1 should count. What is this casino and where can Swiss customers play Book of Ra? I can't think of many, except in Switzerland itself or casinos with an unidentified license.
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    AW: Book of Ra Deluxe: question regarding errors(?)

    So I guess I wasn't wrong after all. So I'll contact customer service.

    It was the online offer of the Grand Casino Luzern.

    Book of Ra and games from greentube, isoftbet, microgaming, EvolutionGaming and NetEnt, among others, have recently been offered at various Swiss casinos with a corresponding license extension for online offers.

    The license comes from the federal casino commission, which means that in case of doubt there is a slightly more competent contact than at the MGA.

    I'm curious if I'll get the line refunded. I am afraid that a general terms and conditions argument will be put forward regarding greentube.
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  4. #4
    Support Team Avatar of playtime spielo
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    AW: Book of Ra Deluxe: question regarding errors(?)

    Hello nowout,

    are you sure it is that online Casino from Lucerne, where the minimum stake for Book of Ra is 0,10 centimes? In addition, all the overlays playback mode, play, stop button below, auto mode is not active ... hm ....

    You are of course right about the payline, because the books also serve as scatters in the free games and should have been a full payline!
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    AW: Book of Ra Deluxe: question regarding errors(?)

    Quote Posted by playtime spielo View Post
    Hello nowout,

    are you sure it is that online Casino from Lucerne, where the minimum stake for Book of Ra is 0,10 centimes? In addition, all the overlays playback mode, play, stop button below, auto mode is not active ... hm ....

    You are of course right about the payline, because the books also serve as scatters in the free games and should have been a full payline!
    Sorry, it wasn't Lucerne but the Grand Casino Baden (jackpots.ch).

    I found the play mode when I was looking for the game history in the game. This is apparently only visible in the form of a playback mode.


    But the matter has now been clarified.

    The support said it was paid out correctly. I replied that according to the rules of the game and the paytable this was not the case, and added whether it could be an error on the part of the provider. I was told they had written to Greentube about it and would let me know.



    Until I got a tip from another online player. I then checked this again myself, and lo and behold: indeed! In this version, the book symbol changes during free spins. Because during the free spins it does not substitute for other symbols. Pretty amazing and also frustrating if you don't know beforehand. However, it is clearly stated in the rules of the game.

    See Appendix:
    Attached graphics Attached graphics
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  6. #6
    Support Team Avatar of playtime spielo
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    AW: Book of Ra Deluxe: question regarding errors(?)

    Ok, I thought it was Baden, the only ones with such low limits. But it's extremely funny that Baden also had a player disadvantage programmed, because that's anything but the normal rule in the game!
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  7. #7
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    AW: Book of Ra Deluxe: question regarding errors(?)

    Quote Posted by playtime spielo View Post
    Ok, I thought it was Baden, the only ones with such low limits. But it's extremely funny that Baden also had a player disadvantage programmed, because that's anything but the normal rule in the game!
    Do you also play from Switzerland or where did you get involved with the online casinos there?

    As far as I know, this rule is the same for the online version of Book of Ra deluxe in all Swiss casinos. Apparently this is also the case in Austria, since the tip came from a player at win2day.
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  8. #8
    Support Team Avatar of playtime spielo
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    AW: Book of Ra Deluxe: question regarding errors(?)

    I worked for Lucerne for a few years and therefore know the top sources for the online Casino. Without knowing it, I assume that it is the same for all Swiss OCs, because Greentube does not program individually for each casino but only has a country-wide license!
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  9. #9
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    AW: Book of Ra Deluxe: question regarding errors(?)

    Ah alright then.

    This is offtopic, but I'll ask anyway:

    Do you know if and when BlackJack is also offered in the live casinos and why this was not immediately approved by the casino commission?
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  10. #10
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    AW: Book of Ra Deluxe: question regarding errors(?)

    Do you know if and when BlackJack is also offered in the live casinos and why this was not immediately approved by the casino commission?
    The ESBK requires a new certificate for each software update, which is checked and approved by our own ranks. Each test usually lasts several weeks! With the live games it is the case that updates are uploaded here almost every day and that's where the dog bites its own knee, because Lucerne, for example, already has Evolution Gaming at the start with its own transmission from the Grand Jeu. I don't know when a solution will be found!
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