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Subject: Neteller questions and answers

  1. #21
    Support Team Avatar of playtime chris
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    Re: Neteller

    Lightning promo at Neteller, it's worth participating

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  2. #22
    Support Team Avatar of playtime chris
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    Post AW: Neteller with new fee structure

    Neteller is also adjusting its fee structure, which will also come into effect on January 25, 2016.

    See overview of fees:

    https://www.neteller.com/de/fees
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  3. #23
    Forum representative Avatar of playtime slotti
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    Thumbs up AW: Neteller with new fee structure

    Quote Posted by playtime chris View Post
    Neteller is also adjusting its fee structure, which will also come into effect on January 25, 2016.

    See overview of fees:

    https://www.neteller.com/de/fees
    What bothers me personally and I also find it completely exaggerated is the recently levied processing fee of 1% for money express (max. $10 or €9 of the transaction amount), ie sending money between registered Neteller or also Skrill Accounts/Customers.

    This fee can either be paid by the sender or the recipient will be deducted from the amount transferred. If there is also a possible surcharge for conversion fees for different currency accounts, then the service provider will charge twice.

    Since both companies now belong together, a monopoly has arisen and you can change your fee structure. We customers can do little about this and have to accept this disadvantage with these two e-wallet companies.
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  4. #24
    Support Team Avatar of playtime spielo
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    AW: Neteller with new fee structure

    recently added 1% handling fee for money transfer (max. $10 or €9 of transaction amount) ie sending money between registered Neteller
    However, this only applies when transferring between two different account types, if both accounts are VIP, there should be no charge.

    I have to say the following, these fees are very low in comparison, no matter whether it is Neteller or Skrill, because none of you will probably pay tax on your payouts that come from casinos, which you should actually do. These two providers are still the safest method to transfer your funds in peace. I absolutely cannot understand if someone is upset about these fees. After all, both providers offer a service in the online business that you will not find anywhere else.
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  5. #25
    Expert IndexP's avatar
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    AW: Neteller with new fee structure

    Quote Posted by playtime chris View Post
    Neteller is also adjusting its fee structure, which will also come into effect on January 25, 2016.

    See overview of fees:

    https://www.neteller.com/de/fees
    What particularly annoys me about Neteller is the terribly confusing presentation of the fees.

    The presentation of the fee structure for normal deposits and withdrawals is still possible...

    But how much does it cost to send someone money via Neteller (is that called Money Express?)?
    (I must have used this once in the past to give my financial party contribution/share to an Englishman...)

    Under "Money Express" there is a barely legible footnote:

    *Please note that as of September 15, 2015, express money transfers between Germany and Turkey will incur a fee of 1% of the transfer amount. The maximum fee is $10. From October 15, 2015, the same fee applies to all Money Express transfers.
    I can't find any mention of the fees for VIP's at Geld-Express - not even with the VIP benefits...

    I tried it out yesterday - and with an exorbitantly high amount and even without specifying the recipient email, I get a fee of 1€.
    How does that fit with all the dates given?

    Can someone report from their own experience/past what money express payments cost?

    I'll also contact my VIP supervisor - let's see what she says.
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  6. #26
    Expert IndexP's avatar
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    AW: Neteller with new fee structure

    Quote Posted by IndexP View Post
    I can't find any mention of the fees for VIP's at Geld-Express - not even with the VIP benefits...

    I then tried it yesterday as a test - and with an exorbitantly high amount and even without specifying the recipient email, I get a fee of 1€.
    I have to correct myself there, maybe I didn't look closely enough at the VIP benefits.
    https://www.neteller.com/de/vip/overview?sl=1

    From Gold VIP:

    Send money for a 1% fee, maximum $1
    That also fits with my test yesterday.
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  7. #27
    Forum representative Avatar of playtime slotti
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    AW: Neteller with new fee structure

    Quote Posted by playtime spielo View Post
    However, this only applies when transferring between two different account types, if both accounts are VIP, there should be no charge.

    I have to say the following, these fees are very low in comparison, no matter whether it is Neteller or Skrill, because none of you will probably pay tax on your payouts that come from casinos, which you should actually do. These two providers are still the safest method to transfer your funds in peace. I absolutely cannot understand if someone is upset about these fees. After all, both providers offer a service in the online business that you will not find anywhere else.
    I see it a bit differently, because this fee also applies to accounts with VIP status, but you should assume normal status. Fees are only reimbursed retrospectively from VIP level Gold, but that is not relevant here. I also don't believe that one would have to pay taxes on casino winnings, because that would also mean, conversely, that one could deduct losses. There is no question that these two providers offer the safest method of transferring or withdrawing money.

    Quote Posted by IndexP View Post
    But how much does it cost to send someone money via Neteller (is that called Money Express?)?
    (I must have used this once in the past to give my financial party contribution/share to an Englishman...)

    Can someone report from their own experience/past what money express payments cost?
    Geldexpress means nothing else than transfer money (express because it is transferred to another registered account in seconds and is immediately available)

    You have already correctly copied this *note (unfortunately it is written below in very faint writing) and it was only introduced recently.

    As I said, 1% of the transferred amount, but a maximum of only €9 or in USD 10, means for all amounts from €900 you pay €9 fee. If you now want to transfer a larger sum, then you usually have a limit per transaction up to a certain amount. If the amount you want to send is higher, then you are forced to split/perform it in several transactions, whereby each individual transaction will cost. However, this does not apply to deposits at merchants, only transfers to other accounts/clients of the service provider.

    In order to reduce fees or even get them replaced, you have to be VIP Gold, these are the so-called amenities and advantages of a VIP account.

    The other way around, you could say who of those who have a standard account is already dealing with higher amounts and that several times a month, unless you would win big in the casino every month.

    That is the disadvantage of this merger of both companies and unfortunately we will accept that too. Of course, they know that very well and logically take advantage of it.
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  8. #28
    Support Team Avatar of playtime spielo
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    AW: Neteller with new fee structure

    The following applies...

    However, the lucky ones have to be careful when the money arrives in their account and earns interest. Then the profits are subject to the withholding tax of currently 25 percent. This income must be declared and taxed at the tax office.
    So an indirect tax must (must) be paid. Even worse is the fact that profits that go into the account and are not declared count as tax fraud and would then be a criminal offence.

    It was not clear to me that VIP accounts under gold status would be prosecuted because I assumed it was me.
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  9. #29
    Forum representative Avatar of playtime slotti
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    Re: Neteller

    I think we need to differentiate between bank accounts and e-wallet accounts. It's about the e-wallet accounts and the transfer within these providers and the associated fees, there's no interest there either.

    If we now talk about casino winnings and transfers directly to German bank accounts, then tax law is certainly a hot topic, but that would go beyond the scope here because most of us are not experts in this field.

    Ultimately, everyone has to decide for themselves how each individual handles these services and in what form.

    Perhaps we can agree that some find these money transfer transaction fees acceptable and others excessive.
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  10. #30
    Support Team Avatar of playtime chris
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    Re: Neteller

    neteller has had serious problems with their system for a few days, so it often happens that no login is possible or endless loading times take place. Supposedly it is being worked on very intensively and should be up and running again long ago.

    The hint if you have something, it still doesn't really work. Alternatively, it is better to use the mobile version at the moment, which works pretty smoothly.
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