Malibu Casino withdrawal difficulties

[forest fairy]

hello players,

I would like to tell you about my problems with Malibu Casino.
Haven't played there for 4 years. The other day I was offered an NDB over 20.00. I managed to unlock it and wanted to cash out the max 100.00.
I was treated very unfriendly in the chat, I should verify my account again. . The chat was closed in the middle of the conversation. Also in the future I could no longer reach anyone via the chat. Then I tried email. It took 13 days and repeated sending of the docs until the account was finally verified!
When I then asked for the payout, I got an email the next day that the prize was invalid and had been cancelled. I would have claimed 3 bonuses in a row without a deposit!? (I was not able to access old bank statements). So I wanted them to prove it to me with an account history, which of course they didn't. The prize was cancelled!

I didn't know what to do and contacted Slotti.
And you can hardly believe it, the winnings were paid out the next day!!!
Of course I was really happy about that, but I won't play there anymore. Takes too much nerves!

[playtime slotti]

hello players,

I would like to tell you about my problems with Malibu Casino.
Haven't played there for 4 years. The other day I was offered an NDB over 20.00. I managed to unlock it and wanted to cash out the max 100.00.
I was treated very unfriendly in the chat, I should verify my account again. . The chat was closed in the middle of the conversation. Also in the future I could no longer reach anyone via the chat. Then I tried email. It took 13 days and repeated sending of the docs until the account was finally verified!
When I then asked for the payout, I got an email the next day that the prize was invalid and had been cancelled. I would have claimed 3 bonuses in a row without a deposit!? (I was not able to access old bank statements). So I wanted them to prove it to me with an account history, which of course they didn't. The prize was cancelled!

I didn't know what to do and contacted Slotti.
And you can hardly believe it, the winnings were paid out the next day!!!
Of course I was really happy about that, but I won't play there anymore. Takes too much nerves!

I have to say the following: In this case, it was my luck and that of Waldfee that someone I happen to know works there.

But just knowing someone doesn't mean that the problems can be solved. In this specific case, it was a fortunate circumstance that helped Waldfee to make her slightly delayed payment.

To explain one must say that the owner of Malibu Casino changed in 2015, but no one knew about it. Malibu Casino is now, shall we say, in more reputable hands which ultimately has also resulted in this issue being resolved based on the goodwill of the casino.

I am glad that it could be solved so easily and that also shows me the willingness of the casino or the management not to ignore such problems and try to find a way, especially since the customer could not help it in this case. The specified and actually called bonuses were still requested under the old owner, at least 2 of them.

Now there was a new offer, but apparently there was also an old database with the previous history, which unfortunately became Waldfee's undoing at first.

There is in fact a stipulation at this casino that when using 3 no deposit bonuses, expect any winnings from future offers and such offers to be confiscated.

I personally think that's right and fair. You can't always expect casinos to provide you with several free offers without the customer investing a penny.

Seen that way, duck good All good!

[forest fairy]

Thank you Slotti for explaining this whole confusing process. I had no way of knowing all these things! It's just a pity that as a player in this case I wasn't considered fit to explain things to me in an understandable way?
I haven't ruled out taking advantage of these bonuses. But I didn't remember. I asked for proof but didn't receive it!
So I get the uncomfortable feeling of a certain arbitrariness and powerlessness to be able to solve things myself! So, does it require a certain position and appropriate relationships with management, without which it is not possible to resolve such issues!?

[playtime slotti]

Thank you Slotti for explaining this whole confusing process. I had no way of knowing all these things! It's just a pity that as a player in this case I wasn't considered fit to explain things to me in an understandable way?
I haven't ruled out taking advantage of these bonuses. But I didn't remember. I asked for proof but didn't receive it!
So I get the uncomfortable feeling of a certain arbitrariness and powerlessness to be able to solve things myself! So, does it require a certain position and appropriate relationships with management, without which it is not possible to resolve such issues!?

A player will usually not experience such changes unless reported. Sometimes things like this happen and you can't always explain it. It happens for whatever reason. It just has to be that the wrong employees are sitting at the other end.

I can understand that players are frustrated in such situations and I don't think that's okay either. Unfortunately, I've had the same experience. Luckily I have some contacts that are sometimes helpful, especially when it comes to problems from players who just can't get on at a certain point.

Openness, transparency and the willingness to really help the customer should be the top priority of a casino, unfortunately the reality is sometimes a little different.