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Subject: Jackpot Village Casino does not pay out! Help! (positively resolved)

  1. #21
    Forum representative Avatar of playtime slotti
    Registered since
    Sep 2014
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    1.638

    AW: Jackpot Village Casino does not pay out! Help!

    Quote Posted by joginator View Post
    I just got the message that the casino is offering me 300-bet.
    I gratefully accept this offer of peace. That's not fair
    offer and I'm pleasantly surprised by the casino's decision.
    Many thanks also to Playtime Slotti who once again made up for a complete stranger
    used. In my opinion, that deserves the utmost respect.

    THANK YOU!
    That's too much honor, because I didn't actually do much except spend a little time and explain the situation to those responsible. Now I'm really surprised that they're offering €300. Did they want to avoid a possible discussion with the MGA? Perhaps the decision also led to it being read on AskGamblers and Casino-Guru, with the latter no longer receiving any replies. However, I still don't understand why they only offered €300 of all things. It would have been easier to see and decide that the root cause of these problems is their system. Maybe I'll find out what exactly led to the current offer or whether it was ultimately just a good will to end the thing positively.
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  2. #22
    Avatar of Glumbi
    Registered since
    Dec 2014
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    AW: Jackpot Village Casino does not pay out! Help!

    Luckily a solution was found with which the player can live here. How exactly this decision came about would be interesting, but I don't think it's very likely that there will be a statement about it.
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  3. #23
    Forum representative Avatar of playtime slotti
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    AW: Jackpot Village Casino does not pay out! Help!

    My contact knew nothing about it. But it seems that shortly afterwards other responsible persons made this decision.
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  4. #24
    Forum representative Avatar of playtime slotti
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    Sep 2014
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    Post AW: Jackpot Village Casino does not pay out! Help!

    Multiple departments keep tabs on accounts (VIP, Compliance/Legal, Customer Service, etc.) on a daily basis to ensure everything is running smoothly. This is the casinos commitment to compliance, regulation and responsible gambling perspective.

    The decision has actually been made by various departments who had previously identified the problem before it reached my contact through me. It was therefore decided to give the player this sum as a token of "goodwill" and to consider it a one-time exception.
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  5. #25
    Junior Member Morel.calvet's avatar
    Registered since
    May 2020
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    1

    Talking AW: Jackpot Village Casino does not pay out! Help!

    I've been there a long time too! There were good wins, but most of the time I had problems with payments, not on time and problematic! now i play here. Here I like the conditions more, fast payments and good support! Everything is great!
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