Moin people,

I hope there is one or the other of me vlt. something can help.

The following problem, short version:

Deposit €50 via PaySafeCard
Earned €600
Withdrawal requested and received response with required verification.
Got my account verified after a long back and forth.
Payment requested again.
Withdrawal declined because I can only withdraw my money using the method I deposited?!
After repeated study of the terms and conditions found nothing about it.
wonderful contacted by email
Wunderion responds with the following:
Hi ****,

Thank you for your message.

Congratulations on your win.

We have already verified your account and your bank details.

Please note that you may only use means of payment that belong to you. This also means that you can only request withdrawals to your own bank accounts.

Since you paid in via PaySafecard, please apply for the payout to the bank account with the ending ****** or ******.

​Thank you for your understanding and I apologize for the inconvenience this has caused you.

If you have any questions, we are always available in our live chat.

I don't know either of the endings and they don't belong to my account.

Does anyone have any advice on how to proceed now?

Greetz
Dr.