Hi all,
I have just registered to ask or report the following...
I recently signed up at Coskmik Casino. On top of my deposit of -100 I got -50. I was incredibly lucky and won over €20.000,00. The bonus wagering requirement was met and I requested a withdrawal of -20.000,00. Only later did I read that a maximum of 5.000,00 per month may be paid out. But that's not the problem.
The problem is the following condition, which I misunderstood according to support.
The bonus terms and conditions prohibit the placing of single bets that are 30% or more above the value of the bonus credited to the player's account before the wagering requirements for that bonus have been met.
However, I only played higher stakes after the turnover had been fulfilled. You can calculate that based on history.
My complaint was answered as follows:
I understand your train of thought, unfortunately you misinterpreted the passage in question. The point is to express that you are not allowed to bet exactly 30% or more than 30% of the bonus in order not to break this rule.
The general terms and conditions are not about what you want to express, but about what is there and what is there about...
Am I really that wrong? How can I fight back? I am no longer getting an answer from support.
By the way, you have credited the paid-100,00 back to my player account. I could either gamble them away or pay them out. I didn't "tackle" them at first, not that I was interpreted as consent.
Can anyone help?
Thank you Peseta
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