Withdrawal difficulties at Cosmik Casino

[peseta]

Hi all,
I have just registered to ask or report the following...

I recently signed up at Coskmik Casino. On top of my deposit of -100 I got -50. I was incredibly lucky and won over €20.000,00. The bonus wagering requirement was met and I requested a withdrawal of -20.000,00. Only later did I read that a maximum of 5.000,00 per month may be paid out. But that's not the problem.

The problem is the following condition, which I misunderstood according to support.

The bonus terms and conditions prohibit the placing of single bets that are 30% or more above the value of the bonus credited to the player's account before the wagering requirements for that bonus have been met.

However, I only played higher stakes after the turnover had been fulfilled. You can calculate that based on history.

My complaint was answered as follows:

I understand your train of thought, unfortunately you misinterpreted the passage in question. The point is to express that you are not allowed to bet exactly 30% or more than 30% of the bonus in order not to break this rule.


The general terms and conditions are not about what you want to express, but about what is there and what is there about...

Am I really that wrong? How can I fight back? I am no longer getting an answer from support.

By the way, you have credited the paid-100,00 back to my player account. I could either gamble them away or pay them out. I didn't "tackle" them at first, not that I was interpreted as consent.

Can anyone help?

Thank you Peseta

[playtime slotti]

My complaint was answered as follows:

I understand your train of thought, unfortunately you misinterpreted the passage in question. The point is to express that you are not allowed to bet exactly 30% or more than 30% of the bonus in order not to break this rule.

Hello Peseta,

I can understand your frustration very well and this is once again a typical case when it comes to bonus conditions and refusal of payouts.
This casino or this group has been noticed several times for denials, their bonus conditions and their interpretation.

It's not for nothing that we haven't recommended them for years and many of them are also on the black list. From my times in the casino forum there were already massive problems and it was urgently warned about it but apparently they just keep going without any problems.

I don't even want to know the number of unknown cases, because I think many will just accept it and not make it public.


Now to your case:

If the support refers to this 30% rule, that means that it was broken or it's just a response to your tip.

Have you violated one of the following conditions or placed 15� on single bets during the bonus phase?

In the event of unfair gaming, CosmikCasino reserves the right to withhold payouts and/or confiscate all winnings and bonus credits. Examples of “unfair game” include:

Placing single bets that are 30% or more above the value of the bonus credited to the player's account before the wagering requirements for that bonus have been met.

Using the "double down" feature to increase the bet.

Placing 1:1 bets, stakes with no or low margin or hedged bets will be considered unfair play in relation to the stake requirements for playing through a bonus.

If so, perhaps even unconsciously, then there is not the slightest chance. It would be interesting to find out what you played?

[peseta]

Hello Slotti,
Thank you for your answer.
Yes, I've done over-15 and under-65 bets. The terms also say...

Placing single bets, that are 30% or more above the value of the bonus, which was credited to the player's account before the wagering requirements for this bonus were met.

..and 30% or more over the value of the bonus ($50) is -65,00 on my bill.

The following was just an answer to my hint that I only made the higher entries after fulfilling the bonus. This is also understandable in the game history.

I understand your train of thought, unfortunately you misinterpreted the passage in question. The point is to express that you are not allowed to bet exactly 30% or more than 30% of the bonus in order not to break this rule.

So I think I read the rules in the terms and conditions correctly. It says (you copied it too) ABOUT the value of the bonus

By the way, I played: Dr. Jekylle & Mr Hide, House of Fun, Irish Eyes, After Night Falls, The Slotfather and Greddy Goblins

[playtime spielo]

Hello peseta

I quote:

The bonus terms and conditions prohibit placing single bets that are 30% or more over the value of the bonus

You have:

I got €100 added to my deposit of €50

So you got 50,- bonus and now the set of conditions...

Exceed the value of the bonus

That means 30% is exactly 15,- and in that case you shouldn't have bet more like 14.99, but you write.....

Yes, I have bets over €15 and under €65

You were always above the 30% bonus rule, since only the 50 bonus applies. It's not quite clear to me how you get to 15 to 65, because even if I take the total amount of 150€, it would have been a maximum of 30 at 44.99%. But the 50 applies to you anyway, since that was the pure bonus amount and only this counts towards the 30% maximum bet in the terms and conditions.

PS: just read it

and 30% or more over the value of the bonus (€ 50) is € 65,00 in my calculation.

You completely misunderstood that or it was unfortunate that it was translated into German. The word about is completely misinterpreted, because it means correctly... The value (total) of the bonus (50) may be set at a maximum of 30%. The value - The value is 50,- and 30% of it just 15€ or 14.99 because not even exactly 30 may be reached.

It has already been mentioned that this casino has attracted attention very often in the past and so I guess you won't see any money there and be glad that at least your deposits have been refunded to you.

[IndexP]

peseta, you can understand that in German either way.
But I would never have come up with your kind of interpretation (which is understandable) - because the other view (bet size < 30% bonus) is the usual one in casinos.
It is correctly formulated in the English bonus conditions.

Placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met.

Unfortunately then (as almost always) there is still the rule in the T&Cs; that in case of doubt or discrepancies, the English version applies:

If there is any discrepancy between the English version of the T&Cs and any other language version, the English version shall prevail.

And if the casino in question is already known for payout problems, I see little chance of getting anything.

In principle, you could of course try to start a complaint via CasinoMeister or special affiliate forums.
But on the one hand, they are essentially fixed in English (so they don't understand the German translation problem at all) - on the other hand, CasinoMeister in particular has not been on good terms with such slots high rollers from the past.

Also my advice:
Posted as (expensive) tuition.

[Roulette newspaper]

An old wisdom says: �Once a thief, always a thief.ï ¿½

That's why here

ï ¿½[...] it was unfortunately translated into German

more intent than meets the eye. Especially with such shoddy tricks, the passage makes �If there is any discrepancy between the English version of the T&Cs and any other language version, the English version shall prevail.A lot of sense (for the casino).

If you know the background, then you know this casino.

Cosmik Casino, Deuce Club, Osiris Casino, Euro Moon Casino, Atlantic Casino Club and Parklane Casino are operated by a group of serious criminals who have been proven to be cooperating with Russian hackers since August 2014. This group runs its dirty operations and casinos under the name AffPower.

The hackers have attacked and infiltrated hundreds of thousands of Wordpress blogs and placed pre-made pages with casino banners on them. Some were even equipped with malicious code. The operators of the sites were clueless.

In the beginning this was due to gaps in various plugins such as a plugin for an events calendar. I personally developed counter-scripts so that the hack could be removed again.

Sites from schools, kindergartens, hospitals, medical practices and retirement homes were also affected. So it doesn't get any more shabby.

The AffPower group has known about this since 2014, but to this day refuses to end its cooperation with the hackers. They have done everything they can to cover it up and all inquiries, even from popular establishments in the casino industry, are simply ignored.

The main doer of AffPower has now even risen to a kind of honorary judge in the casino industry to judge nominations.

The T&Cs of this casino group are pretty much unique and are for the sole purpose of not having to pay out big winnings. From the point of view of German law, these contracts are not only immoral because of German law regarding gambling. They are immoral due to their content. In addition, it is nothing more than modern robber barons, carried out by unscrupulous thieves.

Unfortunately, German players are unable to complain. They know that too.

So whoever plays at these casinos indirectly promotes a quasi-criminal organization. Every player should keep their distance from these casinos. I don't know of a single case where a player with a large win has also been paid out if he fell into the T&C traps. This is their business model and the expression of their criminal energy.

These things are proven and not speculation. There are public forums where you can read about it and see the evidence. There are still thousands of these infiltrated sites out there, and almost all of them have at least one casino from this AffPower group.

I am very sorry that you fell into the hands of these criminals. All you can do is probably warn everyone you know or are in contact with. Further victims can only be prevented if this rubbish is completely blocked by the German market.

Leopold

[peseta]

Wow - I wasn't aware of that at all.

Thank you for your answers.

Of course I am angry about the casino. But I'm also glad that IndexP explained to me why I misunderstood this 30% rule. I thought I was totally stupid. Of course, I didn't read the English terms and conditions and I didn't even see the reference....

Now I know for the future that I better keep my hands off the casinos.

Thank you

[Roulette newspaper]

"explained to me why I misunderstood this 30% rule"

You didn't misunderstand her. It was specially formulated in such a way that in the event of a win, a misunderstanding is likely, sometimes even unavoidable, but planned in any case.

Leopold