Wonderful problem

[kaydee]

All right, then we'll have to wait and see !! Thank you for the quick reply!! Great forum, great support! Keep it up !!! Greetings Kaydee!!

[Glumbi]

Hi Kaydee, has anything happened in the last few days? Thanks for the flowers !

[Daniel92]

]Hello, I was on vacation for a few days so I didn't get in touch. All I can say is that there was absolutely no reaction from wonderful came.
Sincerely

[Glumbi]

Hello Daniel, all right, thanks for the feedback! I think it's still too fresh, it will definitely be a while before someone reports, plus it's still vacation time. Stupid but I still hope that something will happen.

[kaydee]

Hi Glumbi, after several letters to wonderful, the MGA, and to the Rhinoceros Group, finally got an answer, the matter is being worked on, !!!

who believes it!!!!

I have now been able to initiate the chargeback procedure at my bank, and everything has now been returned!

But what is also interesting


It is true that the terms and conditions do not state that the deposit is made, that no matter which casino, they are allowed to keep the winnings! The account will be blocked in most cases, ok, but the winnings are still owned by the players !!

Just take a look !!


I just wrote a bad e-mail


Let's see what happens, here's the e-mail wonderful !!!!



"Beginning of the forwarded e-mail

> By: "khalid Dahchouri"
> Date: August 17, 2019 at 23:07 p.m
> To: "Rhinoceros Operations, Rhinoceros Group"
> Subject: Fwd: My from wonderful embezzled money!!!!!
>
> Beginning of forwarded email
>
>> By: "khalid Dahchouri"
>> Date: Aug 17, 2019 at 23:03 p.m
> > To: “Malta Gaming Authority”
> > Subject: My from wonderful embezzled money!!!!!
>>
>
>
>
> > I ask Rhinoceros Operations Ltd. And the MGA in Malta for your attention!!
>>
>>
>>
>>
>> Dear wonderful team , from wonderful. Com
>>
> > In a letter or email dated August 09.08.2019th, XNUMX, let me know that the customer account has currently been blocked. You justified this by saying that the terms and conditions had been violated.
> > After a detailed examination of the terms and conditions, I could not see that you are entitled to withhold the entire credit balance of your customers and incorporate them into your assets.
> > Before the thought of a possible intentional embezzlement and the associated examination by the responsible law enforcement authorities arises, I will give you the opportunity to make a final statement.
> > I'm sure you understand that the matter should be made public. It remains to be seen whether and to what extent your advertising partners on the German TV market can identify with their business activities, particularly in Schleswig-Holstein.
> > Whether and how often you have already used this "procedure" and thus how much "embezzled" can also be checked in Malta.
> > A public appeal in the social networks could be helpful here. In particular, the position of the Schleswig-Holstein state government to tolerate such companies will also be of great political interest.
> > It should also be mentioned here that you point out that only people from Schleswig-Holstein are allowed to participate, but the verification of the registration address is not taken very seriously in this company.
> > If you are of the legal opinion that you have no economic connection with the Schleswig-Holstein company, then court research has shown that this is different.
> > You now have the opportunity to resolve the matter to the satisfaction of all parties involved.
> > In order to finally come to a conclusion here, I have set myself a deadline of .
>>
>>
>>

Hi Kaydee, has anything happened in the last few days? Thank you for the flowers !

[Glumbi]

Hi Kaydee,


it's nice to see that a player sometimes goes a long way to get his money, even if the way is long and difficult. The majority of players would either not know this or would not even try because it would be too cumbersome. I hope that something will move for you now and that your efforts will be rewarded.

I'll keep my fingers crossed

[playtime slotti]

I have to address the Kaydee case here.

Am I correct in assuming that in this case the deposit was made with someone else's credit card?

If yes, then the following has to be said. As a casino player you register and agree to the terms and conditions of a casino, otherwise you would not be able to register an account at all. Of course it's a bit stupid if you don't agree with certain conditions.

As a customer, you are also obliged to read the conditions, even if many users do not do this. But this is the only way to protect yourself from unpleasant circumstances, problems, etc. You can't justify yourself and say I didn't know. Ignorance does not protect against punishment.

To get straight to the point, I personally find the handling of customer support from wonderful with their customers in no way transparent and pleasant.

That's one thing of history, another is that most of the problems are caused by the users themselves. We don't need to go into detail about that.

In Kaydee's case, my understanding was that due to depositing with someone else's credit card, the account was suspended. This was probably noticed after verification or a closer look. Because of this and because it violates the Terms wonderful the account will be blocked and the funds deposited will be refunded.

May I ask Kaydee, is it just taking too long to get a refund or is it because they are not responding at all? Furthermore, I would be interested to know why you wrote to the MGA and wrote a text in which you point out that confiscated funds are actually due to the customers?

I do not believe that legitimate violations of a casino's T&Cs would entitle the customer to "confiscated winnings". What they do with it and whether it shows up in their balance sheets is something else entirely. I don't have to approve of that either, but you have to stick to the rules even if you don't like them. We can discuss the business practices of certain companies indefinitely, which does not lead to any reasonable result.

And to be honest, many users know that the casinos with a Schleswig-Holstein license also have a license from the Malta Gaming Authority and thus registrations from customers who do not live in Schleswig-Holstein are simply redirected to Malta and its jurisdiction.

Bringing that up now and pointing out the knowledge or ignorance of the partners and an economic connection is a bit exaggerated, even if I understand it.

But I want to get at something else. You wrote that you'd be happy if they refunded your stakes. And that's what it wanted wonderful . make

Unfortunately, I didn't pay attention to the deposit conditions either and won a large sum, after a long back and forth I received an email on Friday, August 09.08.2019th, 1330,00 that the amounts paid in, EUR XNUMX, will be refunded, the Profit is not paid out, but that doesn't matter, but nothing has arrived yet

Now you come and initiate a chargeback, so of course you have your money safe. But what does that ultimately mean for you or for all other users?
You will definitely end up on a list with the chargeback, maybe not with everyone, but they will make sure that the other operators are aware of it. You will most likely encounter problems opening a casino account again somewhere. And if it does, it will be noticed at the latest during an inspection.

For all other casino users, however, this can also lead to disadvantages, namely if the conditions are tightened at some point due to such actions or certain options are no longer available. Of course, your bank now also knows that it is about gaming and whether that is so positive, I will leave open.

I don't mean that in a bad way, but you should always keep that in mind when you take a certain approach. Of course, where it is appropriate, you have to act, no question, especially if a company does not move at all. However, sometimes you can trip yourself up.

[Gambler]

Has anything new come up here? Somehow I couldn't keep up with it at the end.

[Daniel92]

hello no from wonderful nothing more is waiting for 3 months now. LG