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Subject: problems with neteller

  1. #1
    Expert Avatar of almera
    Registered since
    Dec 2014
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    450
    thread starter

    problems with neteller

    Since yesterday, instant transfer has not been working with Neteller. I paid in yesterday at noon, the money is also from my bank account but it is not posted on Neteller. There was no live chat, no call back, the email finally came at some point and they said they had problems with giropay and immediate transfer and I should send a screenshot with the booking. I did that straight away, but nothing to date no answer or maybe an apology. So be careful with Neteller at the moment, at least with instant transfers and giropay. I'll get in touch here if I hear anything from there.
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  2. #2
    Support Team Avatar of playtime spielo
    Registered since
    Sep 2014
    posts
    1.323

    Re: problems with neteller

    morning almera,

    the problem is known and also happens with cash withdrawals. In general, Neteller cannot really intervene because the transactions do not depend on Neteller but on the respective server of the banks. In this case, Neteller checks whether the transaction error already appears in its own area and can therefore act and credit the money immediately, but this is usually not the case because the timeout has already taken place. Unfortunately, depending on the bank, it then takes several days until the money is automatically returned to the account.

    Since you have already sent a screen, your supervisor will also take care of it. Unfortunately, you have to be patient, no matter how annoying it is.
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  3. #3
    Expert Avatar of almera
    Registered since
    Dec 2014
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    thread starter

    Re: problems with neteller

    last night the money was finally posted to my neteller account.
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  4. #4
    Forum representative Avatar of playtime slotti
    Registered since
    Sep 2014
    posts
    1.641

    Re: problems with neteller

    Quote Posted by almera View Post
    last night the money was finally posted to my neteller account.
    Well, that's the main thing, even if it's annoying from time to time and it takes a little longer.
      QuoteQuote

  5. #5
    Junior Member Avatar of LuckyGirl26
    Registered since
    Márta 2016
    posts
    4

    Re: problems with neteller

    Yes, that's right. I know the problem too. And it can cost you a lot of nerves :/
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