This Policy is an integral part of the Terms of Use and will therefore co-operative with them. All general terms and conditions of the Terms of Service apply to this Policy, except where specifically excluded. Any reward you own is subject to these guidelines.
We believe in fair gaming, which is why there are no wagering requirements on any of our bonuses or offers. Since we act fairly, we expect the same from you. To make our ideas clear to you, we would like to present the following guidelines to you. Any internal investigation uncovering a violation of these policies may result in the removal of funds, the suspension of a current or future reward, or the closure of your account. This is done at our own discretion. In addition, this could also lead to the fact that you will no longer be able to open an account in the future. The following behaviors are considered anti-fair play.
Accumulate OJOplus or unlock levels and play the OJO Wheel using low-risk betting patterns (low-margin bets, simultaneous bets on all winning combinations, no-risk bets, safety bets, double-up systems). For the avoidance of doubt, this also includes the use of low betting patterns either alone or by playing in concert with others, either at this casino or at another.
Exploiting or attempting to exploit our currency conversion option to receive rewards/offers in stronger currencies.
Deposit to take advantage of our bonuses/offers without actually wanting to play/risk the money deposited.
Interacting with others in any way to take advantage of the rewards or offers.
If anything is unclear at any point after reading this policy, or you may not wish to receive our rewards and/or would like to have rewards removed from your account, please contact our Customer Service Department, before continuing your game.
Unless otherwise stated, any free spins bonuses you receive will be played with the lowest stake in the game on which the free spins were spent. Should your free spins package be misconfigured and result in spins being awarded with a higher value, we reserve the right to remove winnings from the bonus and reapply it with the correct bet amount.
In the event of a technically incorrect configuration resulting in the wrong number of free spins or erroneously added OJO wheel spins in your account, we reserve the right to correct this by removing any winnings received and changing the spins mie is added again with the correct configuration.
If for any reason you are unable to claim your bonuses/wheel spins/free spins after they have been credited to your account, please contact customer service.
If the reward you were trying to redeem does not automatically appear in your account, please contact the customer service team who will be able to assist you.
Unless otherwise stated, free bonuses (ie bonuses obtained without making a deposit) are only available to players with a real money account.
A player may not register more than one account. This means only one account per person, household, family, household address, email address, credit card number, e-wallet account, or shared computing environment (example: library, work place, fraternity, university, or school). may be set up. Attempting to deceive the administration and registering multiple accounts to receive rewards will be considered abuse and will result in the account(s) being suspended. Also, the money will be removed from your balance.
Individual promotions may have additional terms and conditions that override or supplement the terms and conditions stated here. Please review all terms and conditions associated with the promotion carefully before participating. If the terms and conditions of the individual promotion conflict with the Rewards and Play Policies, the terms and conditions of the individual promotion will apply.
Regardless of the currency we use in our advertising or displayed as reward amounts, you will always receive the reward in the currency configured in your account.
In accordance with the privacy policy, we regularly send out promotional material with offers. You are only eligible for this offer if you have received it directly from us. If we have made the decision not to make this offer available to a customer as an exclusive recipient, we will not respond positively to any withdrawal requests from the customer.
We reserve the right to cancel any promotion or award of any kind at any time without prior notice. Such cancellation will not affect a prize already redeemed.
Unless otherwise stated, the minimum deposit to qualify for a deposit bonus is €10 or currency equivalent.
A non-real money account for which a free bonus has been received (no deposit bonus, registration bonus etc.) is limited to a maximum win amount of €100. Any non-real money account will therefore have a sum greater than €100 deducted from the account. If you are making or have already made a first deposit and your deposit balance exceeds €100, you must contact us prior to playing so that we can make the appropriate balance adjustments. Failure to do so will result in any additional winnings being removed from your account.
Customers from Ukraine, Hungary, Belarus, China, Latvia, Russia, Estonia, Poland, Brazil, Slovenia and Lithuania are not allowed to use no deposit offers/free money offers/signup bonuses/refer a friend or any other type of offer, which is deemed free.
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