Withdrawal and verification - Wunderino (solved positively)

**Hoschi** · 27.05.19, 19:37

Hello. Unfortunately, I also have the much-described problem of the wrong account. I accidentally got into another account when making a deposit via Sofortüberweisung. The deposit worked without any problems. After a larger win, I wanted to have 5000 euros paid out. My account was then blocked and I was asked to prove that it was my account with a bank statement or a photo of the bank card. I fulfilled these wishes and at first it sounded very understandable. The time frame between emails was also great. The exchange only lasted a few hours. However, I haven't heard anything from the department for 14 days now. In the live chat you are only asked to be patient. What else can I do?
Up until this point, all withdrawals had worked without any problems. Even five-digit sums.

I would be very happy about a tip

**playtime spielo** · 28.05.19, 05:35

Hello Hoschi,

may we also find out which casino it is? Based on your description, I guess wonderful, but before you can make any further statements, that would be important to know. But it doesn't matter if it is wonderful is, because it applies to almost everyone online Casino depositing via third-party accounts is not allowed. Even if it was just a typo on your part, it's a violation of the rules. You can tell a lot about the casinos, but only evidence counts for them.

The way you describe it, you are already a regular customer in this casino, which could of course be an advantage and one could turn a blind eye. Is it really about wonderful, all I can say is you need a lot of patience now. We also have a support employee from the casino represented here in the Playtime forum, you can also contact him and ask.

**Hoschi** · 28.05.19, 08:58

Thanks for the quick reply. Yes it is about wonderful. How do I reach the contact person?

**playtime chris** · 28.05.19, 10:03

Hello Hoschi, your account is now fully active with us and you can use the private message function that you can find in every profile. To the wonderful Employees go here.... http://www.playtime-forum.info/forum...nderino-Casino there you will also find a link to his profile.

Good luck!

**Hoschi** · 28.05.19, 11:43

Thank you very much. I'm curious if I'll get a quick answer from the support staff

**playtime spielo** · 28.05.19, 12:48

Posted by Hoschi

I'm curious if I'll get a quick answer from the support staff

Here, too, you can be prepared for the fact that it will take some time. Our support staff is not here every day. But he will certainly take care of your case.

**Hoschi** · 03.06.19, 20:47

Hi. Here's a little statement.
The support employee got in touch and gave me another tip that I should contact the department again with my email access. I did this and actually received an answer again for the first time. The department wants another document from me. I sent this immediately.
Let's wait and see how it goes now.
So far everything has been really nice and polite.
I will continue to report.