Hello, I had/have the same problem regarding payment via a third party. I won 17 euros on February 2019th, 1100 and also only received copy paste answers within 3 months!
Yesterday I sent an e-mail to the verification, how my processing status is.
Lo and behold, less than 2 hours later I received an answer that my account was now blocked, all winnings were confiscated and the money I had paid in (50€) was to be refunded.
You wait 3 months for a solution to the issue and then something like that?
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