Wunderino payout third party (solved)

[Glumbi]

Hi

But that can also take some time, unfortunately you have to be prepared for weeks or months before anything moves.

[L1708]

Unfortunately, I haven't received any feedback here either. And from wonderful himself neither and the process is from 22.03. I think that's bordering on a high level of impertinence...
Well very unfortunate.
In my opinion, is wonderful currently not recommended at all.

[Glumbi]

Hi, it is absolutely not recommended at the moment. Unfortunately, it can take even longer. Patience is the most important thing even if it is so difficult.

[L1708]

But why does the employee from wonderful Not? He was contacted by me through the link you sent?

[playtime spielo]

But why does the employee from wonderful Not? He was contacted by me through the link you sent?

He will take care of your problem, don't worry and be patient!

[L1708]

Thank you.
How long does it usually take? I got it two weeks ago wonderful Forum staff contacted.

[Glumbi]

Hi

Difficult to say because the contact looks in here very differently. Unfortunately, it is not possible to say exactly what.

[L1708]

OK. Yesterday in the live chat, the chat was simply closed again, with the note that if you have no further questions, the chat will close. Although I was always polite and friendly there. Really very rude.

[Glumbi]

Of course that doesn't work either, that's not how you generally deal with customers, that's for sure.

[L1708]

I just got a response from wonderful receive:

Hi .....,

Thank you for your patience during the review.

By using a third party's payment method, we refunded the total deposit of (......) and blocked the payment method.

We would like to inform you that you have violated our Terms of Service.

1.8 In relation to depositing and withdrawing funds (to and from your Player Account), you are only permitted to use credit cards and other means of payment which are valid and lawfully belong to you.

All spins created using a third party payment method have been cancelled.

Your customer account remains blocked due to the breach of our terms and conditions and there is no way to reopen it.

Sincerely,
Team wonderful

I am very happy that I received a response and thank you again for the advice here.