Hallo,
I have the following problem:
At the beginning of February I have 128� with a €100 bonuswonderful deposited.
After some playing time I managed to play 600€ "payable".
Payment requested, money was also debited. A few days later, the $128 is credited to the casino account and it says the remaining amount has been withheld because I violated the bonus terms.
Here are the alleged bets and the comment from the casino:
Game name Bonus money bet Currency Aura of Zeus 57.75 EUR Ramses Book Golden Nights 6.75 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 9.00 EUR Royal Seven XXL 7.50 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 6.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 7.00 EUR Royal Seven XXL 40.00 EUR Royal Seven XXL 25.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 17.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 5.50 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 30.00 EUR Royal Seven XXL 20.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 12.50 EUR Royal Seven XXL 14.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 12.50 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 12.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 25.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 20.00 EUR Royal Seven XXL 13.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 40.00 EUR Royal Seven XXL 25.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Golden Egg of Crazy Chicken 24.00 EUR La Dolce Vita 23.00 EUR Royal Seven XXL 9.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 7.50 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 12.50 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 25.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 40.00 EUR Royal Seven XXL 25.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 40.00 EUR Royal Seven XXL 25.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 27.50 EUR Royal Seven XXL 15.00 EUR Royal Seven XXL 10.00 EUR Royal Seven XXL 10.00 EUR
We kindly ask you to note that we treat violations of the bonus conditions that occasionally occur in an accommodating manner, but in your case, due to the large number of excessive stakes, we can only refer to the bonus conditions and your own gaming behavior.
1. I've never shot for so much commitment
2. Sometimes the bets are not possible at all (Ramses, Aura, Chicken...)
3. Is it about the winnings at Gamonat Slots where one is offered to risk the winnings on the risk ladder
Who shall I talk to?
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