4crownscasino.com does not pay out winnings

**playtime spielo** · 24.05.19, 11:07

After a long time and patience I was able to speak to the casino manager personally today and he looked at your case again. With your deposit on 22.11. you were also approved for a 400% bonus and you broke the terms while playing with the bonus and the resulting winnings were forfeited. The casino manager has also confirmed that you have received an email about this. I'm sorry I can't tell you anything better, but when playing with a bonus, the terms and conditions should also be considered. However, he was not allowed to tell me exactly which bonus conditions you violated. You were told that in the email you received.

**ewsg01** · 24.05.19, 13:21

Hello Spielo,

Sorry that's absolute nonsense. Because I didn't violate any terms and didn't receive an email about it.
For some time now, your terms have stated that a bonus can only be played with a maximum of 5 euros per spin.
This wasn't in December. Here I played with a max spin of 10. That was not the 30% back in December.
Did he also tell you which terms I violated?
I would be happy to show you all the game transactions.
The funny thing is that you got paid out the 2000 Auro resulting from the same deposit.
It is also strange that the payout amount is still checked and has not been taken from me for a long time.
Even the support I've contacted several times a week since December has never said anything to that effect.

I call that, very bluntly, cheating. More is that and really shows the dishonesty of these casinos.

As I said, I would like to know which terms I have violated.

Greeting

**ewsg01** · 24.05.19, 13:28

Addendum:

Here again the screen from this morning with my PC date from today:

Payout.jpg

The point here is not to want to pay out this profit. It's all about that.

And here is the last email from 4Crows again:

From: 4crownscasino
Posted: Wednesday, March 20, 2019 12:49 p.m
To: ewsg.
Subject: Re: AW: AW: Payout

Dear XXXXXXXX,

I apologize for the late reply. I am writing to inform you that your case has already been forwarded and no feedback has been received yet. I have sent your payment to the responsible partyge department followed up.

We are sincerely grateful for your understanding.

Sincerely,

Customer Support Team

4crownscasino.com

And now it's up to you who you believe.

Greeting

**ewsg01** · 24.05.19, 14:03

Addendum 2

Here is an excerpt of the individual bets per spin:

BonusB.jpg

With a deposit of 300 euros, that makes 90 euros per spin. I never set that.

I am currently saving my game transactions from their system and will also disclose them here.
So everyone can get their own picture of how the casino is trying to keep winnings that they have earned.

**playtime spielo** · 25.05.19, 07:04

Good morning ewsg01,

I just wrote you a PM!

Greetings spielo

**playtime spielo** · 27.05.19, 10:50

I have an account at arescasino. casinomga and 4 crowns casino.

I've just been informed of something interesting. Casinomga has nothing to do with the other two casinos. This casino is owned by wpokies.com and operated by Almora Slots Ltd. However, what all casinos have in common is the same platform, the same poor support service, and the lack of licenses on each site.