4crownscasino.com does not pay out winnings

[ewsg01]

Hi all,

I would also like to share my experiences with various casinos here.

I have an account at arescasino. casinomga and 4 Crowns Casino. So far everything has actually gone very well. I deposited money and claimed the bonus. Sometimes I won, sometimes I lost. That's how it is. There were also successful payouts in all 3 casinos:

Ares:
1000 euros several times
2000 euros several times
3000 euros once
5000 euros once

Casinomga:
1000 euros several times
2000 euros several times

4Crown Casino:

I made a deposit there and made a profit of 15000 euros.
Since I can't pay it out all at once, I first put up 2000 euros, which I now have.
Then I set 10000 euros for payment because this is the maximum amount accepted by the system.
I continued playing with the remaining 3000 euros.

This was on 24.12.2018 most. I then also wrote to the support and don't want to withhold the answer from you:

Response from 4crownscasino on 4.1.2019 most

According to logs:

4510515	Withdrawal		Bank transfer		ewsg@XXXXXXX (Cross Campaigns)		85.216.2.63	-2,000.00	-2,000.00	2019-01-03 16:21:21	Set by LG	accepted	0
3802028	Withdrawal		Bank transfer		ewsg@XXXXXXX (Cross Campaigns)		85.216.2.63	-10,000.00	-10,000.00	2018-12-28 14:49:49	Set by LG T&C	checking

"Right now you have 2 withdrawals currently in process. 2000 credits withdrawal is in Accepted status",
that is, it is now under proof, it usually takes a few business days, then the status is completed.
Depending on the withdrawal total and the volume my colleagues need to verify, this may take a few more days.
Withdrawals of more than 1.000 balances are currently under scrutiny (once issued, bank transfers may take an additional 7 to 10 days)."

According to the second withdrawal indicated in the "Verification" status, I would like to inform you that the maximum withdrawal amount is generally 5000,
which is why there is a delay.

You can monitor request status in My Account > Transactions section.

I hope this letter finds you well and I wish you a nice day."

Since December 28.12.2018, XNUMX, the status of the payment has been checked.

Since January 14.1.2019, XNUMX, I have been writing an email every day asking me to process my payout, but these emails remain unanswered. In the live chat you are only put off.

In the past there have never been any problems with withdrawals and I have not researched online whether the casino is reputable or not.

If I gamble away the money I've paid and lose it, I won't have it refunded. And therefore winnings should also be paid out.

Is there someone who would help me here because emails are ignored.

Many greetings

[almera]

please ask spielo

[playtime spielo]

Hello ewsg01,

Generally speaking, when paying out this amount, the course of the game is checked very closely. Of course, the time frame here is anything but satisfactory! Ares and 4Crowns have the same risk and payment department, and from other threads about Ares you can read here that payouts are currently taking extremely long periods of time. Since you have always received your money so far, I think everything should be fine for now.

But I'll write you a PM right away!

[ewsg01]

Hello Spielo,

Many thanks for your help.

Greeting

[ewsg01]

Hi all,

Here is a small interim report.

After countless chats with live support, I keep getting the same answers over and over again:
- I'm supposed to be patient
- I should write an email to the support
- The manager will contact me soon
- The specialists have a lot of letters and because of that they cannot answer
- They passed it on, etc.

All ready-made text modules that are used here.

My emails to support or even vip are ignored and not answered.
Exactly 61 days have passed since the payment was stopped.

It's just frustrating how they treat customers here.
However, what works well are your advertising mails with a big bonus. I'm stuffed full of it.

My alleged customer advisor Alex B. also practices silence, because he is apparently only busy sending enough advertising emails.

So we have to keep waiting.

Greeting

[playtime spielo]

My supposed account manager, Alex B., also practices silence

It's the VIP supervisor, with whom I also had my difficulties. Whether it's real or just a bot, good question!! In any case, it's absolutely a no-go for a casino to pull something like that off, in our next team meeting we'll have to talk about it!

[Glumbi]

I've also received a lot of advertising emails from the casino lately, but I can't remember ever playing there. But they still know my name.

[playtime spielo]

I've also received a lot of advertising emails from the casino lately, but I can't remember ever playing there. But they still know my name.

Interesting but have you tested Ares? That's also part of the club! Basically, I heard a sign of life from my contact for the first time in weeks, but I can't yet assess whether this will turn out positively and whether employees will be held accountable.

[Glumbi]

Moin

Yes, I played at Ares once, but it was a long time ago and there was still no negative news. I never won anything.

[ewsg01]

Hi,

Casinomag also belongs to Ares and 4crownscasino. And I had played in all 3 and already had winnings paid out. Including an amount of 5000 and 3000 euros.

As I have already mentioned, I do not get a reply to any message/email. neither from the support nor from the VIP manager.

Greeting