After a long time and patience I was able to speak to the casino manager personally today and he looked at your case again. With your deposit on 22.11. you were also approved for a 400% bonus and you broke the terms while playing with the bonus and the resulting winnings were forfeited. The casino manager has also confirmed that you have received an email about this. I'm sorry I can't tell you anything better, but when playing with a bonus, the terms and conditions should also be considered. However, he was not allowed to tell me exactly which bonus conditions you violated. You were told that in the email you received.
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