21 Grand Casino

[playtime slotti]

Another update after another 14 days:

2 emails with inquiries remained unanswered despite automatic notification that you have received the emails, live chat is simply blocked and I find that very blatant.

Nevertheless, there is positive news, because after the 17th working day I called (only in English) and got the information that there was even a German account manager who would get in touch with me. And in fact there was an e-mail shortly afterwards, albeit a very short one, with the statement that the payment would be made shortly.

And you can hardly believe it, on the 18th working day there was actually a receipt of payment for the first payout. That means they maxed it out and waited until the last day.

Since I was only able to enter the second payout 9 days later, this means that I now have to wait another 8 business days.

I hope that I can finally write my final report on this casino group and tell you my assessment of it.

[almera]

in other words, better not play there!

[IndexP]

That's a bad story - and you even get your profit and your money.
But this reminds me again:
Apart from non-payers - I'm just not in the mood for such casino "experiences" and "surprises" anymore.

I'm looking forward to your final report, but it will probably turn out to be quite disastrous.

[playtime slotti]

My conclusion is already clear in my mind, but I want to wait a few more days to write it publicly, because these remaining days, combined with the 2nd payout, will be the decisive part and this story may look even less player-friendly to let.

The reason could be a clause from the terms and conditions:

5.1. All deposits of 249 USD / EURO / GBP / AUS or less have a maximum withdrawal amount of 10X the deposit for the relevant gaming session (all other currencies are pegged to the USD). Once a withdrawal is approved, the casino will apply the 10X rule and correct the withdrawal until the 10X rule is accurately reflected. The remaining funds will be considered "Non-Withdrawable" and will be removed from the player's account balance. Deposit bonuses used during a gaming session are "Non-Withdrawable" and will be deducted from the single pending withdrawal..."

In this clause, it probably depends on the meaning of the individual words and sentences or what they mean by them.

The 2nd payment is still pending processing and on 24/25. I'll see what happens in August.

In the meantime there was communication with the account manager that it only took 12 days and they were still acting within their terms and conditions. I then of course had to correct the account manager because they only counted the payout process for the first payout from July 1th from July 20th (the time of my second payout) and meant that it only took 29 working days . Since I also complained about dealing with customers, accessibility, answering emails and blocking the live chat, I also received an answer saying that the payout processing time had been exceeded and that this was happening to them when the payment was sent An error has been made in the payment to the finance department and you apologize for it. (simply said)

Of course not a word is mentioned about the points of criticism, even though I can now communicate with the account manager.

I think many can already get an idea of ​​what might be coming, but you should still wait for my final report and my/our rating.

[playtime slotti]

So dear friends of the game, it's time to publish my final report. Actually, everything relevant is already written in the preliminary report, except for a few details.

I waited until 27.08.15/21/XNUMX to see if XNUMXGrand Casino would send out the second payout that was still in PROCESSING or not.

No wonder they didn't do it and I think they invoke exactly this one clause, which makes it even worse.

In an email I was asked to remove a report about the marketing company in question that represents these casinos on an English-language portal, which of course I didn't do, on the contrary, it encourages me to be even clearer even if that means giving up €700.

These €700 won't hurt me much now, but it's annoying.

Overall, the damage for this company will be far greater than paying me this €700 and I will do everything in my power to ensure that as many users as possible become aware of this and avoid these casinos or this company, which only do one thing in mind, namely to screw their customers, i.e. players, in a way that defies description.

For example:

1. The lack of communication or the blocking of the live chat so that nobody can be annoying or ask unpleasant questions!

2. Very bad conditions for a player, even without a bonus!

3. Extremely long waiting times - up to 18 working days for a payout, absolute horror!

I will save myself other conditions that are written down and difficult to understand at this point.

These people are so networked with each other and/or maybe sitting next to each other in the same office that they immediately know what's going on.

Of course, those are their conditions, but I don't need to repeat the purpose for which such lousy conditions were set up.

These are officials who only have one thing in mind, namely the dollar signs.

How can you be so stupid and think you can fool your customers like that? These customers are the capital of these companies and they are treated carelessly here.

I would like to warn all users and readers and advise them to distance themselves from the casinos listed below.

Play2Win Casino

Supreme Play Casino

Euro Fortune Casino

Rockbet Casino

Slot Jackpot Casino

Traditional Casino

Fizz Casino

Vegas Days Casino

Maybe this report from me is not representative but it shows at least how some companies treat their customers.

For me, these are crooks of the first order and that is an absolute one no go for us, we will list it accordingly.

I can only hope that more players don't have to experience this, it really isn't worth it even if they paid the one withdrawal.

Do yourself a favor, avoid these casinos and keep them in mind as negative, as this is the only way to force these owners to change such lousy terms.

There are other casinos with the same software that offer much better conditions.

Unfortunately, this field report is also addressed to the software operator Rival, since some of these casinos had already attracted negative attention in the past, even if it was a few years ago. Licensing to companies should also be done in a responsible and ethical manner.

You can't come here and say it's not our business, the main thing is that we get our license fees. Operators who want to fool players with their casinos and their conditions should be a thorn in the side of every software provider and you should be very consistent and not tolerate that. But where money rules, decency sometimes dwindles.