...and again a casino that no one needs and that I fell for. again an english bookmaker who is advertised wonderfully.
www.realdealbet.com


I signed up and used a 10 euro no deposit. It didn't work - but it wasn't bad. A few days later I kept getting calls when I was finally going to deposit. the bonuses increased from 100 to finally 300%. Sometime after several weeks and countless calls, I paid in several times. nothing at first - then won a few hundred with the last deposit. checked - everything implemented, payment requested. deposited with neteller and tried to pay out with it. pendingphase according to page 24h. the casino did not confirm the deposit or the payout. after 2 days i emailed the guy who kept calling me. he mean:
"I just looked at your account. Everything is ok so far, but you have to contact the live chat and send documents so that everything is ok for a payout.





Please just contact the live chat and they will let you know and be able to forward the payout. Unfortunately, I cannot see that you have been verified.





Kind regards





Robert


"I then asked why I actually have to report? Then this:
"I just tried to call you.


Documents are required, namely a copy of your identity card and an invoice with your address on it to update your account so that the payment can be made.


Kind regards





Robert


OK, I sent everything - in the usual way that I deal with all casinos - there were never any complaints. Then, as expected, this came:
Thank you for contacting us.


Unfortunately, we are unable to accept these copies of your documents
as the images are blurry.


Please provide us with large and clear images of your documents.


Thank you for your patience and cooperation.


Kind Regards,
Alan T
RealDealBet Customer Service Team


For any further assistance please do not hesitate to contact us.


Email: support@realdealbet.com
Oh, the rabbit is running, I thought to myself and tried it again very neatly and neatly. then this came:
Thank you for replying.


Please provide us with a large and clear images of the requested
documents. Each document on a separate file and the entire document
needs to be visible.


Thank you for your patience and cooperation.


Kind Regards,
Alan T
RealDealBet Customer Service Team


For any further assistance please do not hesitate to contact us.


Email: support@realdealbet.com
I thought that was enough for me, and sent each of the 4 photos individually by mail. then this came:
Thank you for contacting us again.


Thank you for providing us with the requested documents.


Your withdrawal request should be processed within the usual time frame.


Kind Regards,
Alan T
RealDealBet Customer Service Team


For any further assistance please do not hesitate to contact us.
i thought, thank god now it's finally done....after 80 hours pending i logged in and found that the complete payout was canceled without letting me know. I went into the chat and got this answer:


Dear Customer,


Following investigation of your game play and your account, we identified breach of our Casino terms and conditions - rule no. 27: http://www.realdealbet.com/terms-conditions/casino/


You placed single bets equal to or higher than 5% the amount of your deposit, which is deemed bonus manipulation while you have a bonus active in your account, hence the winnings accumulated while the bonus was active in your account and any related subsequent winnings have been removed from your balance.


Kindly note that as a gesture towards a valued customer we will allow you to reclaim the bonus if you wish (simply contact support quoting this email before you start playing), however you should take note of our terms and conditions.


If you have any questions, do not hesitate to contact us.


Kind Regards,


RealDealBet team


I failed again, as in politics at the 5% hurdle. I'm sticking with it - for me it's absolute exploitation and rip-off - and anyone who advertises this dubious crap should have their ass kicked hard .I then resigned - these bums don't even answer that. Sauer hoch 3. Best regards.