Wunderino cancels profit, pays deposit back ?!

[Nati2012]

After I wrote again yesterday because I had now waited 10 days, the following message came:

Hello Natascha


Thank you for your patience during the review.
By using a third party payment method, we refunded the total deposit of (�10) and blocked the payment method.
We would like to inform you that you have violated our Terms of Service.
1.8 In relation to depositing and withdrawing funds (to and from your Player Account), you are only permitted to use credit cards and other means of payment which are valid and lawfully belong to you.
Your customer account remains blocked due to the breach of our terms and conditions and there is no way to reopen it.

Just RIDICULOUS! With a payout of €20, you didn't care when I tested it. At 750 it looks like this. CANCERCASINO!

And the support needs almost 2 weeks for such a ridiculous answer to then tell me that my acc is suddenly blocked after all HAHAHAHAHAHAHA Sorry, I laugh tears at such a spectacle.

Luckily I didn't have a bigger win, that would have really pissed me off. Even if the 750 are not to be despised either. But such a rip-off, just ridiculous and unfortunately the support here in the forum didn't answer either.

The main thing is to collect money from players who don't win, because you can't seem to block it when you deposit, you're happy to accept money as long as you don't win, there are no problems either.

[IndexP]

I recommend:

- Consider your own share of the blame
- Wipe your mouth
- Finding: Use your own means of payment in the future.

[Nati2012]

Well I haven't found where this is in the terms of use yet?! I only read that you should use the same account to pay out with which you deposited and I did that. But in any case, I've learned from it and will only pay with my own account so that something like this doesn't happen to me again. But all in all you just have to say that it was arranged pretty badly. From the booking back to the complete blocking almost 14 days later etc. pretty strange handling. Why isn't someone blocking me right away or checking even small payout amounts? It all makes a pretty bad impression. But it doesn't matter anyway, because it's blocked anyway, so I couldn't gamble there anyway, so it doesn't matter I'll look around in the forum for other providers and hope that something like this doesn't happen to me again.

[IndexP]

Well I haven't found where this is in the terms of use yet?! I only read that you should use the same account to pay out with which you deposited and I did that.

The casino even supplied the relevant part (GTC 1.8) - what's wrong with that?

I have already stated several times here and in other forums that I also do not understand why these third-party deposits are not more massively prevented by casinos. And I don't think it's okay either.
Perhaps one simply "calculates" these General Terms and Conditions violations - or it has something to do with effort/benefit. (-> only a fraction of the players ever pays out at all - and only the larger payouts are put through their paces, etc.)

However, this does not relieve the player of his own obligations.
For > 15 years, I absolutely cannot understand how anyone can even come up with the idea of ​​using means of payment belonging to strangers. (I don't need any general terms and conditions)

Or do you also go to the bank - and want to open an account with your son's identity card? (lives at the same address...)

[playtime slotti]

Well, if you want to gamble and don't have the means to do so yourself, then you can try these ways, provided that your partner/family agrees. Maybe this sometimes happens without the knowledge of the third person, because you simply have access to the corresponding account.

The users will use every possibility to realize this somehow. The consequences are not considered. Only when it comes to paying out money from the casino, which then has to be refused due to the general terms and conditions, does the rude awakening come.

Since some users can be really happy that a casino like wonderful shows itself so accommodating with a few customers. Even if the waiting time can be extremely long.

The terms of payment online casinos have been tightened accordingly by the regulatory authorities in recent years. There are requirements and guidelines that casinos must comply with and this is reflected in their terms and conditions. But to do this, the customers must also read the terms and conditions of a casino carefully, unfortunately this is often ignored or only skimmed over.

But in order to play safely online, you have to deal with it. The experienced users know this, the inexperienced users are experiencing this on their own cases. It is partly a painful lesson but also an experience to do better and act correctly in the future.

[Nati2012]

The casino even supplied the relevant part (GTC 1.8) - what's wrong with that?

I have already stated several times here and in other forums that I also do not understand why these third-party deposits are not more massively prevented by casinos. And I don't think it's okay either.
Perhaps one simply "calculates" these General Terms and Conditions violations - or it has something to do with effort/benefit. (-> only a fraction of the players ever pays out at all - and only the larger payouts are put through their paces, etc.)

However, this does not relieve the player of his own obligations.
For > 15 years, I absolutely cannot understand how anyone can even come up with the idea of ​​using means of payment belonging to strangers. (I don't need any general terms and conditions)

Or do you also go to the bank - and want to open an account with your son's identity card? (lives at the same address...)

Now please tell me where it is written that I am not allowed to use a third party account Still can't find anything. Thanks
And yes, believe it or not, I have access to my son's account ( Power of Attorney ). In addition, this has absolutely nothing to do with each other. We used a paypal account for online purchases all the time. No idea what kind of family circumstances you have, but this is quite normal with us. You give him the money and he buys it through Paypal. Where's the problem? Why should you have several Paypal accounts in the family when 2 are only used once a year and 1 is used permanently? I don't understand what you want to convey to me with that

Anyway, back to the reason given

1.8 If a Player's Account has been closed pursuant to Section 1.6 above, Gaming Operator will reopen the Player's Account if the Player files a complaint and provides Gaming Operator with reasonable evidence that the Player has not acted unlawfully in the manner set out above. The Player must provide the Gaming Operator with such sufficient evidence within a period of 2 (two) months from the moment the Player Account was closed. Otherwise, the player will lose the right to the funds in the closed player account and they will be confiscated by the gaming operator. The procedure for filing a complaint is set out in the Complaints section below.

>> what should I read out of it now?

[playtime spielo]

Hello Nati2012,

I copied it for you:

1.8 In relation to depositing and withdrawing funds into and out of your Player Account, you are only permitted to use credit cards and other means of payment which are valid and lawfully belong to you.

See Terms and Conditions, General Section 1.8

[Nati2012]

Hello Nati2012,

I copied it for you:



See Terms and Conditions, General Section 1.8

Oha, so there are 2 different terms and conditions HAHAHA That makes the whole thing even more ridiculous! But you can't find them to register, because I'm shown exactly the ones I had read and there is NOTHING to read far and wide from this sentence: Nice been fooled .. Yes, then I probably violated it 100%. But I was also 100% trapped as it wasn't there when I registered! Fact!

[playtime spielo]

Attention Nati,

this is not a hoax, every casino has several terms and conditions. But unfortunately you are right, they are often hidden or can be found very small in the footer. Basically, the general terms and conditions that can be found in the footer always apply, often marked as AGB or T&C. Then there are their own bonus conditions, which are always based on the terms and conditions. It is also important to note that the original English terms and conditions always apply if a casino has translated them into German.

But a word about PayPal. It's true that family members often only use one account to make online purchases, and in this shopping world, nobody cares. But casinos are just banks and not an online shop or Ebay. You can't go to the cash register and withdraw money in the real casino with your son's credit card either, that would be fatal!

[IndexP]

Now please tell me where it is written that I am not allowed to use a third party account

We can now discuss this back and forth - if I were you, I would simply book it under "learning money".
With the son/Paypal story you would also have run into a wall in almost every other online casino.

The thing with the different terms and conditions citations has not left me alone.

Counter-questions that seem simple, Nati:
1. Do you live in Schleswig-Holstein?
2. And you're open wonderful.de played?