AresCasino does not pay out winnings

[playtime slotti]

By the way, my contact is already annoyed by me because I talk to him about it every day.

That surprises me now, but you can't help it. The brothers know exactly what's going on, your contact can't talk his way out of it and pretend he doesn't know anything.

[liselo]

Of course I'll continue to annoy you!! They could also save themselves the pleasure if, after almost 3 months and umpteen mails and chats, they simply pay out the complete money that I am entitled to. If a payment has now taken place, they can no longer come up with any excuses.

Thanks for the help, Spielo.

[Basti3110]

Hello guys, I have exactly the same problem. Requested a withdrawal of 7€ on December 5000th and since then I've only heard the same answers.
The email support@arescasino hasn't answered me for 13 days, in the live chat I always get the same answers. Anyone have advice on what to do?

Greetings Basti

[playtime spielo]

Hello guys, I have exactly the same problem. Requested a withdrawal of 7€ on December 5000th and since then I've only heard the same answers.
The email support@arescasino hasn't answered me for 13 days, in the live chat I always get the same answers. Anyone have advice on what to do?

Greetings Basti

hello basti,

first of all welcome to the playtime forum,

I also received your e-mail, but I still need some information. Can you please send me a screenshot of your player account to the same email address, where the payout can be seen? Is your account already verified, is this your first payout at the casino?

Basically, I can tell you right now that nothing is happening quickly in this casino at the moment, for whatever reason, everything here takes an extremely long time. I don't even know if the support / chat is still competent enough to answer questions. If you sent me the screen, I'll try to find out more.

I would ask you to open your own topic about your problem.

[Basti3110]

Hello Spielo,

thanks for the quick reply.
I have just sent you all the necessary items via email

[liselo]

A few weeks ago I got a reply from support:

“Hello!

I'm writing to inform you that your payout was completed a long time ago and you have already received your money. If you haven't received them yet, provide us with a bank statement from 2018-12-02


Sincerely,
Your Customer Service Team
Arescasino.com�


Of course I didn't get the money. Otherwise I would certainly not have been annoying you nearly every day for the past 3 months. The people at AresCasino should also know that nothing can have arrived...
Well, I'll send over bank statements tonight. And then all from October to today. Not that anything else is criticized again. I'm really excited. Now that I'm finally getting some answers, there should actually be a payout at some point!? I don't know what other excuses to come.

[playtime spielo]

Morning Liselo, I can only say things are progressing :-)

Let's hope that it won't take you so long for the screenshots again, but I'm behind it and with you! You'll get your money

[liselo]

Thank you.
I'm so glad when the topic is finally over. TOI Toi Toi

[liselo]

I wish you all a happy new year.

Unfortunately, since the last email requesting account statements, there has once again been no feedback, despite daily email requests from me. I understand that Christmas and New Year's Eve were in between, but a reaction would be nice. I don't feel like waiting another 3 months...

[liselo]

On January 8.1.19th, XNUMX, I finally got a reaction that made me strongly believe that the money would come soon:

“Hello!

Your payout was accepted yesterday and it'll be completed within a few days.
Thank you for your patience.

Sincerely,
Your Customer Service Team
Arescasino.com


---- On Sat, 05 Jan 2019 02:19:33 +0200 > wrote ----

Hello,

Please tell me more about my Open withdraws. When will i receive my money?

1450 2450 + € €

I allready send my bank statements to you.

Kind regards


However, that was a few days ago. It remains exciting and very nerve-wracking.