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Subject: AresCasino does not pay out winnings

  1. #11
    Member Avatar of Liselo
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    November 2018
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    AW: AresCasino does not pay out winnings

    Done it all.
    I asked again today and was told in the chat again that I should send the documents for verification. I then sent a screenshot that I already had the documents on 7.11. sent to the desired address. Then, after a while, I was told that my account had already been verified and that I could make debits.

    However, the account is not (or no longer) verified. And the money is neither in my bank account nor in my AresCasino account. Now the case has been passed on to the responsible department again. Oh man.
    I think it's pretty bold how they're doing it. It's all stalling.

    Spielo, do you perhaps have the opportunity to follow up on this again?
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  2. #12
    Support Team Avatar of playtime spielo
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    Sep 2014
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    AW: AresCasino does not pay out winnings

    Unfortunately, it is sad to see how little the support staff are either willing to say or have a clue. Actually, can you get connected directly to the finance department? It's still my turn, but apparently my contact is currently on vacation or has gone underground.

    It is still a mystery to me how the payments can be approved, but no one is able to give any reasonable information as to where the money went. I wouldn't say it's a stall, since the money is booked and you can't gamble it away.
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  3. #13
    Member Avatar of Liselo
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    AW: AresCasino does not pay out winnings

    Unfortunately, the connection does not work because the chat says that this has already been forwarded to the responsible department. I hope your contact is still active. Otherwise I see really black
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  4. #14
    Member Avatar of Liselo
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    AW: AresCasino does not pay out winnings

    Account was actually verified today. I was then able to release the missing 1004� for payment as well. These are now in progress.

    As long as the other €3900 aren't there, I don't think the €1004 will come. BUT it remains to be said: at least something is happening! TOI Toi Toi
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  5. #15
    Support Team Avatar of playtime spielo
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    AW: AresCasino does not pay out winnings

    I'm happy and I was also confirmed that your account is verified again. Apparently withdrawals are taking longer there lately, it used to be much better for a while. I can't tell you why that is, I don't get an answer for everything either. Hold on, I'll be in the background with you and always try to put some pressure on you. I'm still keeping an eye on the completed payments, which should be arriving now!
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  6. #16
    Member Avatar of Liselo
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    November 2018
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    AW: AresCasino does not pay out winnings

    I'm so excited. The only strange thing is that the old payouts are still set to complete.
    I just hope for the best! Get in touch.
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  7. #17
    Member Avatar of Liselo
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    November 2018
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    AW: AresCasino does not pay out winnings

    ...And another week has passed. Chat keeps saying to wait for payouts. Due to the amount of payouts, processing may take longer. It's been about 6 weeks now... HOW LONG it can take or why nothing happens, nobody can tell me.

    Mail support still responds zero to my mails.

    Makes you really angry to be left out in the rain like that. But so far everyone seems to have received their money.
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  8. #18
    Avatar of Glumbi
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    AW: AresCasino does not pay out winnings

    Phew, I have to admit that's really no longer in the realm of what you can accept. I don't play at AresCasino, have no personal experience there just created an account a long time ago but I wouldn't be patient either. Unfortunately there isn't much you can do except wait. I'll keep my fingers crossed for you and hope it will be resolved quickly.
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  9. #19
    Support Team Avatar of playtime spielo
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    AW: AresCasino does not pay out winnings

    Hello Liselo,

    I can only advise you to hold on, is the last payment still pending or already approved? From experience I know that in the past it has taken almost two months here and there. This is of course unacceptable and absolutely damaging to the casino. But apparently the fast service is currently on the way and one should not necessarily make a recommendation at the moment.

    Hang in there and wait, I assume it will come at some point. Sorry I can't give you anything positive.
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  10. #20
    Member Avatar of Liselo
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    November 2018
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    AW: AresCasino does not pay out winnings

    Thank you anyway.

    The last payout is still pending / in progress. That's my hope too, when the last payout is approved, that the other money will come too. But I prefer not to write how great this hope is. Your hope dies last 💪

    I sign up for the update.
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