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Subject: Platin Casino won't pay out money (solved positively)

  1. #1
    Junior Member Avatar by cici121
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    Sep 2018
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    Platin Casino won't pay out money (solved positively)

    Hello, I'm new here, it's about this Platinum Casino My girlfriend and I wanted to gamble a bit because I had no more money in my account that day, eaw she was so nice and paid 20 euros from her account to my player account in the Platinum Casino and I gave her the 20 euros in cash so far so good I played for several days and when I had 1000 euros I wanted to cash it out unfortunately it didn't work and I contacted the live chat where I was told that I was violating the terms and conditions Because I had paid in via a third party, great, I thought, but if I had lost, it would have been okay for them too I still get it paid out and I was assured that I should upload a few documents from my girlfriend, including a power of attorney, so I uploaded all the required documents and then it worked with the e-mail 20 euros credited back, I contacted the support again, where they told me that the prize was canceled because I had violated the terms and conditions and blocked no player account, I no longer understand the world with me I've been assured several times that the money will still be paid out. Does anyone have any tips on what I could do now, thanks in advance
     

  2. #2
    Support Team Avatar of playtime spielo
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    AW: Platin Casino does not want to pay out money

    Hello cici121,

    I once removed part of your posting because you simply copied the text from another forum. It would be nice not just to copy something but to record it yourself!

    Since you have violated the law and terms of Platin, it is their right to refuse your payout. I also don't know if it helps if one of us asks about it, because I know Platin and they make use of your right. Different from wonderful, which are tongue-in-cheek at third-party accounts, is not to be expected from all casinos. Why are foreign accounts used again and again to deposit in a casino. Next time just get a Paysafe card or Neosurf

    If one of the colleagues has a direct line, then please.
     

  3. #3
    Junior Member Avatar by cici121
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    AW: Platin Casino does not want to pay out money

    Hello, yes, I had posted it in another forum, so I had simply copied it, I had already written it myself, it violated the terms and conditions, I understood what I do not understand, that the employee still assured me that the profit would be paid out, even though she knew that I paid into my girlfriend's account she also wanted the documents and a power of attorney from my girlfriend that's it then cancel the payout and block a player account I find bad
     

  4. #4
    Support Team Avatar of playtime spielo
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    AW: Platin Casino does not want to pay out money

    The support is just a puppet in one online Casino and can seldom determine or promise anything. Players are often misled with ready-made answers and statements via support are also not binding. Often the support is also for different online casinos active which in turn have different terms and conditions, so mistakes can sometimes happen.
    If I were you, I would contact the casino again via email and explain that you only deposited on the statement in the support via another account and you are now blocked. With a bit of luck it might end up in the right place.
     

  5. #5
    Junior Member Avatar by cici121
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    AW: Platin Casino does not want to pay out money

    I've tried everything but get no answer I'm really at a loss what to do now so I thought someone here could help me
     

  6. #6
    Support Team Avatar of playtime spielo
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    AW: Platin Casino does not want to pay out money

    Quote Posted by cici121 View Post
    I've tried everything but get no answer I'm really at a loss what to do now so I thought someone here could help me
    It may well be that we still have colleagues here who are in Platinum Casino have a direct line, otherwise I will send this thread directly to platinum for such an answer.
     

  7. #7
    Junior Member Avatar by cici121
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    AW: Platin Casino does not want to pay out money

    Really that would be really nice because I'm really at a loss thank you very much
     

  8. #8
    Junior Member Avatar by cici121
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    AW: Platin Casino does not want to pay out money

    I also have the chat history where she assures me and the e-mail where she wants my girlfriend's documents for the payment if it should help
     

  9. #9
    Support Team Avatar of playtime spielo
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    AW: Platin Casino does not want to pay out money

    Quote Posted by cici121 View Post
    I also have the chat history where she assures me and the e-mail where she wants my girlfriend's documents for the payment if it should help
    OK, that's helpful, can you please send me the pictures via PM. Just click on my name on the left and then select private message.
     

  10. #10
    Junior Member Avatar by cici121
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    AW: Platin Casino does not want to pay out money

    Hello how can I send the pictures ??
     

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