Wunderino does not pay out!!!! (positively resolved)

[Eduard7777]

Hello everybody,
About 2 weeks ago, on August 08.08.2018th, XNUMX, I paid into Wunderion using my mother’s Paypal account. Then I won something and wanted to pay out.
First of all, the support wanted my documents to be verified. I sent it in immediately, the next day I received an e-mail saying that I had violated the terms and conditions. And I'm supposed to have the documents sent to me by my mother, it was no problem, I did it. But now I've been waiting for a message from Wunderiono for 2 weeks. I've already written 4 emails and haven't gotten an answer so far.
What can I do if I don't get an answer from wonderful receives?
Thanks in advance.

[Glumbi]

Good morning


Welcome to our forum!


As experience shows, contact with the Wunderino Casino something, but it is edited.

We were able to make a positive contribution to some problems here, so that with a little patience the money was paid out in the end.

First please contact here in the forum the wonderful Contact and describe your problem in a private message, then please be patient.

[Eduard7777]

Thanks for the welcome!
So I wrote a message now.
I'm very curious if I can be helped.
I will keep you up to date.

[Hammer Dammer]

I also noticed that wonderful not paying out this casino is driving me crazy

[Eduard7777]

Yes, just replying to the messages would be a start. You can say that it takes time or that something is wrong, I have no problem with it. The player account is blocked. Just inform.

[playtime slotti]

Sorry, but why do users constantly pay here using third-party payment details? Even if it's from a family member, it's always about PayPal. I don't understand that at all. Don't customers have their own accounts that they can deposit into other people's accounts and take the risk? The problems are inevitable or is it the lack of knowledge that if you deposit via third-party accounts, you are inevitably violating the conditions.

Almost every user who reports their problems here did not deposit under their own name. Even if the casino treats this positively through third-person verification. If no other regulations have been violated, this situation still leads to problems and users wonder why wonderful not reacted.

[Eduard7777]

Yes, unfortunately it was ignorance, that's what I said too. That I violated AGB'S. I was just asking what I can do now. I thought you could share your concerns with others here. But I don't think it's okay not to contact the customer I deposited over 500€ and that's not exactly small money my mother agreed she was there when I deposited. I got the papers from my mother wonderful sent and have not yet received a reply. I played online for the first time and just didn't know any better.

[Glumbi]

If your mother knew and wonderful If you have all the documents, you will probably also receive the prize. In addition, you informed the contact here about the forum. But it takes a while, be patient and everything should work out.

[Eduard7777]

Thank you,
I am grateful that I get help here I wait no problem. I just found it a bit strange that wonderful doesn't reply to my emails.

[Glumbi]

The contact is sometimes a little difficult, but here we are easily accessible.