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Subject: Fraud Europaplay Casino who can help?

  1. #1
    Senior Member avatar of gameflo
    Registered since
    January 2015
    posts
    193
    thread starter

    Fraud Europaplay Casino who can help?

    Hello ,
    I signed up for Europaplay and got a bonus, paid in and had to wager a total of 4500 euros to be able to pay out. I had asked support beforehand.
    Now I've reached the payout and wanted to make a payout, but the support said I can't have the bonus paid out, it's only play money...
    I could have anything above that paid out, that would be 36 euros for me...
    what kind of scam is this
    Attached graphics Attached graphics
      QuoteQuote

  2. #2
    Expert Avatar of orworm
    Registered since
    Dec 2014
    posts
    46

    Re: Fraud Europaplay Casino who can help?

    hi flo,

    Bonus money is not withdrawable at most playtech casinos. after the wagering requirements have been met, the bonus money will be withdrawn from the total in the event of a payout. this is nothing abnormal.
      QuoteQuote

  3. #3
    Senior Member avatar of gameflo
    Registered since
    January 2015
    posts
    193
    thread starter

    Re: Fraud Europaplay Casino who can help?

    well wanted to have money paid out then an email came...
    I checked everything and everything is correct...
    What can I do now?
    I don't get an answer in the live chat, it will be closed soon

    Thank you for your trust in Europaplay. We look forward to welcoming you as a customer.

    Based on our terms and conditions, no transfers can be made with payout dates that differ from the information provided by the casino account holder.
    The name, the city, the country etc. must be congruent.

    Unfortunately, your first name and/or last name in your withdrawal request does not match the casino account details. For this reason, your withdrawal request was rejected. We would like to sincerely request that you submit your withdrawal request again using the correct details: Please enter your full first name and last name in the 'Account Holder's Name' field as correct.

    Please also make sure that the swift code and all other bank details are entered correctly. If in doubt, please ask your bank, this will avoid further delays.

    We apologize for the inconvenience and thank you for your understanding

    Sincerely,
      QuoteQuote

  4. #4
    Expert Avatar of orworm
    Registered since
    Dec 2014
    posts
    46

    Re: Fraud Europaplay Casino who can help?

    Casino Toll Free Number:
    +0800-6646739
      QuoteQuote

  5. #5
    Casino insiders Avatar of roulette newspaper
    Registered since
    January 2015
    posts
    68

    Re: Fraud Europaplay Casino who can help?

    "Based on our terms and conditions, no transfers can be made with payout dates that differ from the information provided by the casino account holder. The name, the city, the country etc. must be congruent."

    This is lawful and correct due to money laundering regulations and anti-terrorist financing laws.

    Leopold
      QuoteQuote

  6. #6
    Expert IndexP's avatar
    Registered since
    May 2015
    posts
    124

    Re: Fraud Europaplay Casino who can help?

    Quote Posted by gameflo View Post
    Based on our terms and conditions, no transfers can be made with payout dates that differ from the information provided by the casino account holder.
    The name, the city, the country etc. must be congruent.

    Unfortunately, your first name and/or last name in your withdrawal request does not match the casino account details. For this reason, your withdrawal request was rejected. We would like to ask you to submit your withdrawal request again using the correct data: Please enter your full first name and last name in the "Account holder's name" field as correct.
    gameflo, is there something to it - or not?
      QuoteQuote

  7. #7
    Webmaster [Verified] Avatar of CBJViking
    Registered since
    February 2015
    Place
    An island
    posts
    247

    Re: Fraud Europaplay Casino who can help?

    Interesting question. If so - then it is justified...
      QuoteQuote

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