Withdrawal problems with iNetBet Euro

[RUF_GT]

Hi everyone! I won 3500 euros last Sunday at iNetBet Euro / inetbet.eu Casino. I deposited 500 euros with Neteller and redeemed a bonus code worth 400 euros. The bonus cannot be paid out, so the pure profit is 3100 euros.

Then on Sunday I made a payout of 2500 euros because it is the weekly payout limit at this casino. On Monday I received an email saying that the payment had been rejected. no comment So I asked support, and a few hours later I was asked to send me the usual documents (ID, electricity bill).

The documents sent the same day. Since then there has been absolute silence.
On Thursday I asked what about my verification and when I can pay out my winnings.
No reaction! Yesterday I arranged for the 2500 to be withdrawn again. This has not yet been cancelled.
The money is pending in the cashier, still no reaction from iNetBet.

The casino only has mail support, calling or chatting is not possible. Usually not a good sign
iNetBet has been recommended by Casinomeister for years. Payment supposedly within 24 hours.
I wrote an answer in the Casinomeister forum under Casino Complaints - Non-Bonus Issues. Another game had the same problem there in January. It was paid out after a few days. I also contacted the rep (Tom) but he hasn't logged in yet.

Does one of you moderators have any contact with the iNetBet Euro? I don't know what else to do.

[playtime slotti]

Ok reputation, doesn't sound very good at first but I'll see what I can find out. You know what I need (I probably no longer have the data) for information via PM. It's the weekend so there won't be any reactions until Monday, hopefully.

[CBJVikings]

Inetbet has always been totally backwards when it comes to customer service. Only by email, eternal waiting times and in general hardly any information is communicated. But: They are serious in any case and you will get your money.

VG

[RUF_GT]

Thanks to slotti's efforts, an email came yesterday saying that they do not accept my documents in pdf format and want a scanned utility bill. Let's see how long this all drags on.

[RUF_GT]

You were right @CBJVikinger! My re-sent documents were accepted and they paid out 3000 euros today. 100 euros are still on the account. No idea why, maybe the weekly limit was adjusted to 3000 euros. But I am very happy and would like to say a big thank you to slotti.

[playtime slotti]

You were right @CBJVikinger! My re-sent documents were accepted and they paid out 3000 euros today. 100 euros are still on the account. No idea why, maybe the weekly limit was adjusted to 3000 euros. But I am very happy and would like to say a big thank you to slotti.

No problem, I'm glad it worked and you got your money.

[CBJVikings]

Great. Nice that everything went smoothly.

[RUF_GT]

For the sake of completeness, I would like to mention that yesterday I arranged for the remaining 101 euros + 23 euros redeemed Comp Points to be withdrawn. This withdrawal was declined today because I allegedly did not meet the Comp Points playthrough requirement. Payout Comments: wagering not met on comp redemption.

What wagering requirements? ?

http://www.inetbet.eu/en_new/promotions/comp-programme/

Every 100 comp points can be converted to €1, and the cash you convert from your comps carry no wagering requirements, no game restrictions and is fully withdrawable.

They don't know their own rules.

[playtime slotti]

For the sake of completeness, I would like to mention that yesterday I arranged for the remaining 101 euros + 23 euros redeemed Comp Points to be withdrawn. This withdrawal was declined today because I allegedly did not meet the Comp Points playthrough requirement. Payout Comments: wagering not met on comp redemption.

What wagering requirements? ?

http://www.inetbet.eu/en_new/promotions/comp-programme/

Every 100 comp points can be converted to €1, and the cash you convert from your comps carry no wagering requirements, no game restrictions and is fully withdrawable.

They don't know their own rules.

This is already a bit embarrassing and I just intervened again.

[playtime slotti]

Has anything actually happened in this matter?