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Subject: Won €20 with €2200 with no bonus - Casinia Casino does not pay out

  1. #11
    Forum representative Avatar of playtime slotti
    Registered since
    Sep 2014
    posts
    1.641

    Exclamation Re: Won €20 with €2200 without bonus - Casinia Casino does not pay out

    Quote Posted by Zeyno17 View Post
    It had to be my friend Wiktoria, who visits me occasionally to be with me online casinos tried their luck. She has her own household. Of course we don't play at the same time but take turns. Everyone with their own account and our actual data. Sometimes she recommends a casino to me Casino Casino it was me who advised her to register.
    Oh, there is Wiktoria, where did she come from all of a sudden? Only as much is admitted here as I have indicated.

    Quote Posted by Zeyno17 View Post
    What's actually wrong with giving my girlfriend a online Casino recommend and register and deposit at this casino?

    With others online casinos you even get money for it and it's called "refer a friend".
    Nothing, but with one major difference.

    Girls, what you are doing is not possible! Gambling from one IP address with different accounts and identities is not allowed in most casinos according to the terms and conditions!

    It's no use disconnecting from the network to get a slightly different IP address. Casinos have ways to check accordingly and identify users.

    In addition, there are other issues that prompted the company to make this decision. It doesn't matter if it was done on purpose (to put it politely) or not.

    Users always know exactly what they did or didn't do. Things happen by mistake or something is forgotten, it does happen, but only in rare cases. Such things can then always be done away with, as long as you act honestly.

    Quote Posted by Zeyno17 View Post
    We have already acted this way at other casinos and have had one or two winnings paid out without any problems, without any fraudulent intent being assumed on us.
    I would say lucky

    Quote Posted by Zeyno17 View Post
    Here are my next steps which I will initiate if you stay with your decision:

    complaints@gaminglicences.com Antillephone NV
    http://www.casinomeister.com/pitchabitch/
    http://www.askgamblers.com/submit-complaint-p4
    Good luck, maybe they'll decide differently once they have the facts on the table

    Quote Posted by Zeyno17 View Post
    Furthermore, I make you aware that I publish my opinion and
    experiences as long as and as often in forums and posts until when
    entering the search term only for example �Casini� one of mine
    publications listed at the top as the first hit on Google and others
    search engines.
    I am very good in SEO and I now Google ranking very well.

    Best regards
    ................................................ .......................

    In the next week it will be decided whether I will start to implement my announcements that I sent in the two emails to the support.
    WOW, what an announcement, I'm impressed.

    How can you be so narrow-minded and ignorant to violate the terms and conditions and then still feel right?

    Again and again we recommend that you read the terms and conditions and the bonus conditions. If you don't do that, something like this will happen at some point.
      QuoteQuote

  2. #12
    Junior Member Avatar of Sabina
    Registered since
    Deireadh Fómhair 2015
    posts
    6

    Re: Won €20 with €2200 without bonus - Casinia Casino does not pay out

    Normally I'm just a "silent observer", I like to read the posts here in the forum, but I don't actually write anything. But I have to write my opinion on this topic. A compliment to Zeyno17, she missed her job, she would be better at writing fairy tales, she's good at that. Once upon a time there was a poor single mother..........why do you have to mention that? It doesn't really matter. I can't quite believe what she writes, but it's exciting how the memory slowly comes back as needed. Otherwise, she knows very well what is going on, so she should also be aware that there are different terms and conditions that you should read as much as possible. I believe the casino is right and cannot be blackmailed by the threat of further disclosure.
      QuoteQuote

  3. #13
    Junior Member Avatar by Zeyno17
    Registered since
    April 2018
    posts
    4
    thread starter

    Re: Won €20 with €2200 without bonus - Casinia Casino does not pay out

    Quote Posted by Sabina View Post
    Normally I'm just a "silent observer", I like to read the posts here in the forum, but I don't actually write anything. But I have to write my opinion on this topic. A compliment to Zeyno17, she missed her job, she would be better at writing fairy tales, she's good at that. Once upon a time there was a poor single mother..........why do you have to mention that? It doesn't really matter. I can't quite believe what she writes, but it's exciting how the memory slowly comes back as needed. Otherwise, she knows very well what is going on, so she should also be aware that there are different terms and conditions that you should read as much as possible. I believe the casino is right and cannot be blackmailed by the threat of further disclosure.

    The fact that I acted like this unconsciously and without feeling guilty and that I only mentioned my girlfriend later was because the casino only told me that I had opened a "duplicate account". The fact that I didn't think about my girlfriend because she of course logged in with her own data just shows that I wasn't aware at all and I'm still not aware that we're doing something that's forbidden because it's wrong. It's not up to me to decide I faked a false identity in order to receive unjustified bonuses. In addition, my friend has now sent her documents to the casino and is welcome to be interviewed at any time. What strikes me about you is that you stand up for the casino instead of our interests as players, namely not for our winnings that the others of us must have lost beforehand just because that Casino is completely legitimate and in all our interests tries to prevent fake identities, manipulation or multiple bonuses within a family and things like that. As a player, you also believe that our winnings shouldn't be withheld from us if we haven't done anything to the detriment of someone else, or do you think it's great that the €2200 previously deposited by us players should now go to the casino? Stand up for the casino then you might be from or at least for the casino a suspicious person might think
    Nevertheless: Thank you for your opinion and participation in my thread.
    Edited by Zeyno17 (29.04.18 most at 20:20 Watch)
      QuoteQuote

  4. #14
    Support Team Avatar of playtime spielo
    Registered since
    Sep 2014
    posts
    1.323

    Re: Won €20 with €2200 without bonus - Casinia Casino does not pay out

    I hardly think that the users here are especially for the casino, but your story, which always reveals new developments, suggests that you are not thinking or have not thought at all. It is quite clear in everyone, but really in everyone online Casino defined, only one registration per household, IP, etc. However, this does not necessarily mean that you cannot play from one and the same computer. It's all about the login, registration and verified account!

    It doesn't matter whether a casino has a Malta license, Curacao license or something else, these terms and conditions are 99% the same for all providers and are taken very seriously. Among other things, it also revolves around money laundering and other facts why you are only allowed to have one account per household. As a gesture of goodwill, however, your deposit should be refunded to you and then your account blocked.
      QuoteQuote

  5. #15
    Junior Member Avatar of Sabina
    Registered since
    Deireadh Fómhair 2015
    posts
    6

    Re: Won €20 with €2200 without bonus - Casinia Casino does not pay out

    Quote Posted by Zeyno17 View Post
    Stand up for the casino then you might be of or at least for the casino a suspicious person might think


    I am neither for a casino nor from a casino.
    I just think that what is right should remain right.
    You have knowingly or unknowingly, with or without intention, it doesn't matter, you have broken the rules of a casino, they have noticed and are now exercising their right not to pay out winnings. Totally legitimate. As a player, I believe that everyone who plays by the rules deserves their win. Unfortunately that is not the case in your case. It's a pity that you have to pay such an expensive apprenticeship.
    Edited by Sabina (30.04.18 most at 13:27 Watch)
      QuoteQuote

  6. #16
    Representative 7StarsPartner Avatar of vlady_bondar
    Registered since
    April 2018
    posts
    2

    Re: Won €20 with €2200 without bonus - Casinia Casino does not pay out

    Hello all,


    We would like to inform you that Casini has two-step account verification and uses modern technology systems to detect duplicate accounts.


    Registration is only allowed for one player account per person, email address, phone number, household or IP address with your current, real data. An account can be created and managed by one person, the shared computer, and the same account number for payment (debit or credit card, Visa, Qiwi, etc.). All other accounts opened will be recognized as "duplicate". Creating 2 accounts from one email address is definitely not allowed and not possible at all. Accordingly, our system showed that the player used two different emails when opening accounts at our casino. He has a duplicate account which has also been credited with a first deposit bonus. And isn't it important who this was, friend or acquaintance or a fake account! Accordingly, all winnings became void. He was informed by email that his account was closed and that the winnings were cancelled. The deposit was returned with -10% commission. All strictly according to the general terms and conditions.


    Please note that we take the privacy of our customers very seriously and cannot disclose the personal information of our users here in the forum. However, it is already clear that the player abused the bonus terms and breached the terms and conditions. We have already provided the evidence of violations to the administrator.


    With best wishes,
    Vlady
      QuoteQuote

  7. #17
    Support Team Avatar of playtime spielo
    Registered since
    Sep 2014
    posts
    1.323

    Re: Won €20 with €2200 without bonus - Casinia Casino does not pay out

    Thank you for the info Vlady, the fact that you have transferred the deposit back speaks for a serious one online Casino.
      QuoteQuote

  8. #18
    Forum representative Avatar of playtime slotti
    Registered since
    Sep 2014
    posts
    1.641

    Re: Won €20 with €2200 without bonus - Casinia Casino does not pay out

    Quote Posted by vlady_bondar View Post
    The deposit was returned with -10% commission. All strictly according to the general terms and conditions.
    To be honest, I don't think it's fair to deduct 10% from a refund. The winnings have already been declared void, the player has to live with that. You don't have to deduct anything from the deposit, that's my personal opinion.

    I would be much more interested in how the company handles logging into accounts from an IP address that are verified by documents. It may well be that you get a visitor and you want to look something up in your own account etc.

    Would that also be considered a possible duplicate account? Playing from an IP address with already verified accounts would also generally be worth discussing.

    Would it make sense to ask a company about this beforehand and ask for their consent or should you generally say no, it is definitely not allowed.

    This does not necessarily and inevitably have to be associated with money laundering and fraud.

    I would like an answer to that, maybe Vlady can comment on that if he likes.
      QuoteQuote

  9. #19
    Expert IndexP's avatar
    Registered since
    May 2015
    posts
    124

    Re: Won €20 with €2200 without bonus - Casinia Casino does not pay out

    Quote Posted by playtime slotti View Post
    I would be much more interested in how the company handles logging into accounts from an IP address that are verified by documents. It may well be that you get a visitor and you want to look something up in your own account etc.

    Would that also be considered a possible duplicate account? Playing from an IP address with already verified accounts would also generally be worth discussing.
    I'm a little surprised, Slotti, that this question hasn't been answered for you yet.
    Something like that surely happens more often.
      QuoteQuote

  10. #20
    Expert IndexP's avatar
    Registered since
    May 2015
    posts
    124

    Re: Won €20 with €2200 without bonus - Casinia Casino does not pay out

    @Zeyno17

    Without going into every detail now...
    First play the single mother who works in elderly care - and now Google/SEO "expert".
    All the "stories" with multiple registrations, girlfriends also playing, etc.

    Anyone who has been a gamer on the forums for a while knows:
    That stinks way too much - to have to deal with the real details.

    Well, actually I always feel sorry for Slotti and Co. when it comes to SUCH things - who first believe in the good in people and familiarize themselves with the matter. Only to realize again and again that I was taken in by a cheating player.
    And also steals the time from Slotti and co. to take care of REAL non-number problems.

    For you, Zeyno17:
    Wipe your mouth, stick strictly to the usual terms and conditions of the casinos, don't allow anyone else's games on your own computer - and spare us further "stories".
      QuoteQuote

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