Wunderino does not pay out 9000€ and blocks the account! (solved?)

[abdul90]

Hi Guys ,
I'm really desperate . I signed up a week ago wonderful Registered .
Have only once 20 € From
Funded my wife's shared paypal account and claimed bonus. Played on 2nd compartment, but no win.
So I deposited €50 a second time with no bonus. After about 1 hour I had a full screen on Book of Dead (10) on a 7500€ compartment.
Took screenshots of everything. When I wanted to pay out a total of €9000, my wunderino account was blocked the next day and I got
An email telling me to verify my account first. So far so good, I have. I have sent all the documents I need. It was asked why I deposit and withdraw from a third account. When I answered that this was my wife's paypal account and that we use it together, they asked for screenshots of the paypal and online banking deposits and my wife's ID. No problem . After 3 days, the 2 deposits were sent back to me and an e-mail saying that I had violated the terms and conditions because I had deposited from a PayPal account that did not belong to me. And that my account will not be activated again and that nothing can be done about it. To the answer that there is a power of attorney that proves that we use the account together, I have not been answered to this day.
A complaint to mga has already been made.
What do you think, how high is the probability that I will get the 9000€?

[playtime spielo]

Hello Abdul90,

Unfortunately, we read more and more of this wonderful been having quite a bit of trouble lately. With you, however, there is a very clear violation of the terms and conditions, since you are not allowed to deposit in any casino via a third party account. Even if you use it together, the Paypal account is probably registered to your wife and therefore not your own.

Some online casinos accept accounts that are held jointly and then want, as well as here in the wonderful, the confirmation that there is a family right of use. Apparently you have it in wonderful but not prepared to pay your winnings. Legally, the MGA will not do much either, since, as mentioned, you have not complied with the terms and conditions. But that alone has had some complaints about lately wonderful have been received by the MGA wonderful hope to say goodbye soon. Ultimately, such machinations also broke the neck of Mr Ringo Casino and was excluded from the MGA until it was completely closed.

That might not help you much now, since you already have a larger sum open. But it's good if such providers like wonderful sooner or later the craft will be put to rest.

[playtime slotti]

Hello Abdul90,

the problem will be the shared Paypal account (you should think of another solution) as Spielo already wrote. It's good that you've already made a complaint to the MGA, that they notice that you don't put up with everything.

Even if it's painful, be happy that it was only "�70" that got screwed up. I know that many of us like to plan with the money we have already won, even if the money is not there yet. You shouldn't be so euphoric as long as the money isn't in the account. Even I, as a "somewhat experienced customer", am sometimes skeptical, but in most cases this is unfounded. Most of the time, this only happens where you've never had a payout.


As long as they can put up some kind of advertising, they'll have an easy time with customers who don't know the business that well.

Tips:

1. never deposit using funds from shared accounts (even with power of attorney)
2. Only use accounts with your own name on them
3. Always read the terms and conditions very carefully, even if you are playing without a bonus

Even the smallest detail that is overlooked can lead to problems. And if a casino is out to look for such things, then they will also find something to blame the customer for.

I can only hope that such casinos that deal with conditions, structures and customers in this way, which ultimately bring them their income, will be put a stop to and they will inevitably disappear from the market. And everyone who works in such a shop should really consider whether he is working for the right company. But unfortunately quick money rules here too.

[buzzi]

hello abdul,

did your complaint to the MGA have any effect, after all, it has been a few weeks since this happened to you. I always find it amazing how ripped off some people are online casinos and really use every small deviation to avoid paying players their winnings. Somebody should say that again online Casino are serious with a Malta license, there are many black sheep everywhere and from wonderful you really don't read anything good. Probably invested too many millions in your TV ads that are now robbing players of their winnings.

[Glumbi]

That goes well with the current problems, although it would also be interesting here whether the money was still paid out?

Although I have to say again that no one should put money into a online Casino deposit where he himself is not the owner, proprietor or proprietor. Even if it is petty to give this as a reason for refusal and not pay out, the player still violates an existing rule that applies in all casinos. A request to all gamblers, do not do this, but pay in with a method where only you are the owner.

[playtime spielo]

Unfortunately, abdul only came here to unload his frustration, whether he has his money or not, in fairness one should at least answer if one online casinos put in the pillory. We all know about the problems at wonderful, but it would help if you also keep cases up to date until the end.

[Glumbi]

That's right, that would be really interesting if all those who don't register anymore got their money then the whole thing would look different again.

[playtime slotti]

Sometimes confidentiality is also agreed, but whether that also applies here, I have no idea

[Glumbi]

I didn't know, but I can imagine something like that.

[playtime spielo]

Since in this case there was no reply from the thread creator, I selected the case with solved? marked. It would still be nice if you offered help here so that the thread creators would get in touch. Especially if you couldn't solve a case positively, it would be an advantage to find out why. With this we can protect other users from the same mistakes!!