Who has experience with Fenix ​​Casino?

[Glumbi]

Hi

I made a few deposits at the Fenix ​​Casino, yesterday I was finally able to pay out a nice profit.

I then sent the documents such as ID, invoice with address and a scan of the Neteller account directly during the night and the confirmation even came tonight at around 1.30 a.m. that my account was verified and all documents approved.


The payout is open, as far as I've read they don't pay out on weekends. I found a lot about it at Casinomeister, but in English it's just always too exhausting for me to read through all the details. Possibly one of you already had a payout there?

[freakspin]

So far, they have always paid out after 2 (working) days. Not before, not later..

[Glumbi]

Hi

would be perfectly fine. Since I paid out on Friday night, it would be payday on Tuesday at the latest, I'm curious.

[Glumbi]

This Tuesday evening around 18.30pm the money was on Neteller. So it's pretty much exactly 2 working days that it takes.

[RUF_GT]

@Glumbi

I registered there the day before yesterday and played through the Welcome Bonus. Was really lucky, and now a nice amount in the payout. I sent them documents immediately after registration.

Then yesterday at around 4:2 in the morning I made 1000 withdrawals on Neteller (because the limit per withdrawal on Neteller is EUR XNUMX ). Have been on waiting ever since. According to support, the bonus of 200 cannot be paid out.

[almera]

let's hear how it goes on. it often happens that the bonus cannot be paid out? or am I wrong?

[RUF_GT]

That's right almera. But I find the Fenix ​​Terms & Conditions quite contradictory. I copied out the relevant paragraphs:

Withdraw of winnings
Before the withdrawal is processed and paid to player's payment method of choice, the amount of all non-cashable bonuses that contributed to the winnings will be removed from player's balance. If player does not leave that amount on balance, it will be deducted from the requested withdrawal amount.

General Bonus Terms and Conditions
All winnings arising from bonus money will be deemed as constituting bonus money until the wagering requirements for the bonus have been met. Once the wagering requirement is met all bonus funds will be converted into real money and transferred to the player's main account.

[almera]

my english is almost non-existent...

[RUF_GT]

Both withdrawals arrived today. The 200,- from the welcome bonus were not deleted and are still on the account. So I went into the chat again and asked. Everything payable.

The other lady from support had wrong information.

[playtime slotti]

Sounds good so far, but as a player, one or the other would bother me.

For example:

In case of ongoing inactivity, after 30 days a 5� inactivity fee will be charged from account for administration purposes. If due to this fee the players real money balance is reduced to zero, the account will be closed. The owner of this account can claim back all of his / her balance before six (6) months has passed from account closure. After 6 months the account will be permanently closed.
Means if you have not been active in the casino for 30 days, a fee of €5 will be charged for administrative purposes. If the player's balance goes to 0 due to the fee, the account will be closed. However, the account holder can reclaim any "possible balance" that he had before within 6 months. After the 6 months, the account would remain permanently closed.

This puts the player under pressure to be active in the casino at least once a month.

There is no German version, which personally wouldn't bother me that much.

Maximum payout per week is 2000 but only 5000 per month.

On a positive note, the bonus turnover is 35x the bonus amount, which is still quite acceptable.

(Doubling excluded and not only in video poker)

Game providers Net Ent and Quickfire (Microgaming fash games) are well known, here Qryx and 1x2 Gaming are added.

Conclusion: You can certainly try it out