Casinocruise does not pay out > 12K

[mustard pot]

Hi all,

I have a big problem with Casinocruise. I registered there normally and paid in 2 x 50 euros each. With the second deposit I bumped my way up to over 12K EUR.

I then applied for a payout and sent all the required documents by email. The confirmation email also came promptly. Two hours later I want to log in again and my account is blocked. Succinct information in the online chat was that I already had an account with another Everymatrix online casino and had it blocked. Accordingly, they would also be obliged to block my account at Casinocruise....

I actually had some accounts blocked simply because I didn't want to play in those casinos anymore. Can it really be that they let me deposit and play here without any problems and then completely pocket the winnings with this reason. It's still just over 12K euros, which is really a lot of money for me....

I would be happy if you could help me somehow...

greetings

mustard pot

[playtime slotti]

Hello Senfpott,

I usually ask for more details and also personal data because I need and demand it for my research.

In this case, the answer is in principle already in your post and I can only reproduce what I know and have been able to find out.

Without referring to your specific case, I'll try to describe it in general terms.

As a matter of fact, if a player self-excludes from an EyeryMatrix Casino, they can try to register and deposit at another EM Casino. If the player loses, he can reclaim his deposit.

If the player wins they say they didn't know it was connected and they want their win. If he loses, he wants his deposit back.

This is a well-known player trick and in fact many players try to manipulate this gap. In this way, guaranteed money is played.

EveryMatrix is ​​working to close this gap.

My tip would be to never have accounts closed yourself, unless you intend never to play there or at an affiliated casino ever again. You don't have to close a casino account just because you're not having fun playing there anymore.

Try any tricks to get the money from online casinos to come or if possible without your own commitment (bonus money etc.) used to work because there were gaps, today you don't even have to think about it, because everything is so interconnected with each other that it is fr� will be discovered sooner or later anyway.

I'm sorry I don't have better news.