Problems at Ares Casino (Solved)

[playtime slotti]

The chat was previously closed with the sentence:


We can't change anything about it now..

My information is that you should get an e-mail with an explanation.

[Glumbi]

Hi ok that would be good. I just want to know what I should do because the €40 won't bring me anything anymore. I hope something is coming soon.

[Glumbi]

An e-mail came, although it also has to do with the verification. Have already uploaded my ID twice and a phone bill. Nevertheless, it is asked again and again.
The other thing is that the email says if I have implemented the coupon, is this the email I should still receive? What does that tell me to continue playing normally as if the €10 spin hadn't happened? I'll copy the email here and ask for further help. Thank you !


Dear Marcus,

Thank you for uploading your documents again, they'll be safely stored to be used at a later date once you complete coupon wagering requirement and verification becomes necessary - feel free to upload a photo featuring you holding your ID (it must be readable).

[Glumbi]

Was just in the chat again, had asked there again, the good woman has now credited me with 10 € and then the chat was closed again. Well, now I have 50€ credit like when I started, that's great, but what about that? Was the €10 bonus? Probably.. I suppose. Will the one spin with a stake of €10 in the event of a win now become a problem for me.. ? I'm really lost. Chat support is really difficult.

[Glumbi]

For your information, the credit was lost. It's done now but unfortunately doesn't really invite you to come back.

[playtime slotti]

For your information, the credit was lost. It's done now but unfortunately doesn't really invite you to come back.

I can understand, I only know that the whole support is still being worked on and that they want to optimize it as well as the verification process. We can only be supportive here at the moment and try to speed things up.