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Hello, I just wanted to let you know that I've given up. AresCasino has ignored me for long enough... I can't take it anymore and I finally want to close this topic.

Thanks everyone for the good...

Today I actually received my open almost 2700€ in one sum. I didn't expect that anymore, but I never stopped annoying them.

Am I glad that at least here...

I have asked for evidence several times. But even then, you typically never get an answer...

Got an answer again for months today. But totally ridiculous. The money never saw my bank account. Have already sent them 2x proof with all account statements. And...

I used the sportsbook there.

I came across ugobet through some recommendation site on the internet. Gave a 100% deposit bonus. That was the reason.

Thank you for your...

My real question is if anyone has experience with the store and may have had similar problems and maybe solved them!?

Clear. An email every few days... still. But I don't know if I can keep it up for a few more years.

Especially because now I have the next problem with ugobet. Must be slow...

Hello, I've been playing at ugobet.com for a few weeks. I also won something but have never received a payout. First I didn't meet the bonus requirements, then I had...

No response from arescasino for months...

After half a year something may happen. I can only shake my head. sad

For the first few months I wrote an email every day and was also in the chat room more often. In the chat I always got the same stupid answers. These inadequate answers can...

Small update
first of all: the money is still not there!

2 hours ago I received another email that the money must have already arrived. If not, I should send the bank statements:
...

It's probably just copied from somewhere and they don't even know the content. Otherwise something would have happened to my coal ☹️

Where else am I supposed to get that? Of course that comes from the side. Even if I can understand that the text doesn't necessarily sound like their way of working.

Do I have...

Of course there is still no money. I just wrote another email to support@arescasino.com and referred to their homepage. There it says:

� Withdraw winnings
...

Thanks again for your efforts. You're probably just as fed up as I am 😉
I'll wait again...

You're probably right about that ☹️

The two ancient payouts are on status "completed". But the money never arrived. They wanted my bank statements to verify that I really didn't have the money...

Right. It was a small amount and I just wanted to try it again. Maybe not very smart, but it went well this time.

Again 2 weeks have passed since the confirmation mail and still no payment has been made...

In the meantime I deposited some money with a bonus, played and won. The...

The transaction number in the store is of little help to me.
Until the money is in my bank account, I stop being happy.

On January 8.1.19th, XNUMX, I finally got a reaction that made me strongly believe that the money would come soon:

“Hello!

Your payout was accepted yesterday and it'll be completed within a...

I wish you all a happy new year.

Unfortunately, since the last email requesting account statements, there has once again been no feedback, despite daily email requests from me. I understand...

Thank you.
I'm so glad when the topic is finally over. TOI Toi Toi

A few weeks ago I got a reply from support:

“Hello!

I'm writing to inform you that your payout was completed a long time ago and you have already received your...