Platinum Casino

Hello, like some before me, I have topped up credit with another account. Won, but platinum won't pay me for it. Uploaded a number of documents and wrote emails. No chance. Topped up a total of €170 and only got €50 back. Can I completely remove the profit or is there still hope?

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Posted by Pr150

Hello, like some before me, I have topped up credit with another account. Won, but platinum won't pay me for it. Uploaded a number of documents and wrote emails. No chance. Topped up a total of €170 and only got €50 back. Can I completely remove the profit or is there still hope?

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Hello Pr150,
In the past I would have written that platinum shows itself to be accommodating if you explain to them exactly why you did something. But that has all changed not only in general but also specifically at Platin Casino. Contacts no longer work and since the regulation in Germany it has gotten much worse. Platin used to be a casino that you could recommend, today you have to look at it very soberly. So I'm afraid you don't have a chance.

Disappointing for you but just try to accept that. There are much better casinos where you can play. But you should also remember to only act with your own account or name in the future, never with strangers, even if it should be in the family.