Platincasino verification

Hello, my name is Emil and I am new to this forum.

I have the following request and I hope you can help me.

I made a deposit at Platincasino on 15.05.2021 most. Since my online banking didn't work, I had a very good friend do the deposit. (Unfortunately, I only now know that this violates the terms and conditions, but I wasn't aware of it at the time because many other online casinos do this without any problems)

After two or three days I won a total of almost 25k & then read in forums that you can only deposit with your account to verify yourself. I then made a deposit from my own account on 19.05.21 most hoping it might work that way.

Now my question would be whether I could be helped with the verification and what the chances are that my account can be verified. I have already uploaded a lot of documents and Platincasino would like to see proof of payment from 15.06..

Thank you very much in advance and I remain with kind regards

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Posted by Emil Be

Hello, my name is Emil and I am new to this forum.

I have the following request and I hope you can help me.

I made a deposit at Platincasino on 15.05.2021 most. Since my online banking didn't work, I had a very good friend do the deposit. (Unfortunately, I only now know that this violates the terms and conditions, but I wasn't aware of it at the time because many other online casinos do this without any problems)

After two or three days I won a total of almost 25k & then read in forums that you can only deposit with your account to verify yourself. I then made a deposit from my own account on 19.05.21 most hoping it might work that way.

Now my question would be whether I could be helped with the verification and what the chances are that my account can be verified. I have already uploaded a lot of documents and Platincasino would like to see proof of payment from 15.06..

Thank you very much in advance and I remain with kind regards

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Hello Emil,

Even if you didn't know that at the time, unfortunately that doesn't change the situation. I cannot confirm your statement that it is said to be possible at many other casinos.
There are certainly casinos that respond obligingly. Platincasino has kindly done this several times in the past.

However, that does not mean that they are always willing to make exceptions. When it comes to payments, many casinos are very strict. They have to do this partly because they are legally obliged to do so.
The topic of "money laundering" is therefore treated very sensitively.

Have you made a commitment to the 15.06 ? I think they want proof of 15.05 say deposit through your friend.

If you can provide proof or explain to them why this went through your friend's account, they might accept it. But with this sum, I really have concerns that they would only let it go on a goodwill basis.

It may be that you will still be verified by your documents in the future, but I doubt whether they will accept this one payout.

Send them the proof and explain the situation to them in an e-mail, that your online banking was not working at the time and that your buddy might still owe you money and it was therefore going through his account. Maybe just an extract from the bank with the amount and the date is enough (without the name of the account holder being there). I would try that first and then we can see further.

You will also see your deposit, but you will also notice that there are two different accounts. In fact, only the principle of hope remains here, in any case it would be a shame with such a high sum. Unfortunately, it always happens when you weren't paying enough attention beforehand or simply ignored certain things.

I wish you the best of luck anyway and I'm sure you'll let us know what they answered.

I had such a problem, they closed my account and didn't pay