We are living through unprecedented times. The COVID-19 pandemic is impacting the health of the people we care about, the businesses we rely on, the stability of the global economy, and our everyday lives. In view of these special and increasing challenges that we all have to master at the moment, we at PayPal would like to assure you of our support.
We live solidarity that welds together
In our more than 20-year company history, we have lived through the effects of numerous crises in all parts of the world together with you and have always actively supported our employees, customers and partners. We don't want to let this commitment slip away, even in the face of a pandemic that will undoubtedly go down in the history books.
Numerous companies are currently working hard for each other, because no company can overcome this crisis on its own. For this reason, we call on all players in the financial sector to unite to help those most affected by the current crisis. It is important to us to support our employees, but also to help our customers as much as possible. In recent times we have seen high levels of generosity and kindness, generations of support and solidarity, and remarkable human strength. Especially in times like these, a lot can be achieved with courage, generosity and perseverance.
We are there for our customers
If you're a PayPal customer and you're not sure how to pay the monthly installment for your PayPal installments, or if you want to know how to send money to friends and family safely and inexpensively, we are happy to be there for you. Visit our Help Center or click "Help and Contact" on any PayPal page or in one of our emails to find answers to your questions.
We would like to support you with secure and cost-effective services even in these economically uncertain times:
- With PayPal you can send money to friends and family and receive money quickly, easily and securely - and free of charge within Germany.
- With Xoom, you can give financial support to friends and relatives abroad just as quickly and securely.
- You can also use PayPal to donate to charities working to fight COVID-19 online or from your smartphone.
- Our PayPal Buyer Protection and our Free Returns service may help when shopping online.
For more information about our products and services, please visit the PayPal and Xoom websites or their respective apps.
We support small businesses, the backbone of our economy
Digital payment has become an important success factor for companies of all sizes, as more and more companies and their customers use new mobile and stationary payment solutions. As more businesses explore new channels of distribution, they are finding that digital payments are a safe and reliable way to receive payments. We're always looking for ways to help our small retailers navigate through these times and are continually adapting existing products to meet changing conditions and customer needs. During this uncertain time, PayPal is able to provide access to 305 million active customer accounts around the world, ensuring your transactions are safe, secure and with the potential for high conversion rates. We've been with you every step of the way to provide you with the reliability, security and service you need, and we're always here to help.
If you're a business customer using PayPal or iZettle and you're feeling unusual pressure on your cash flow, our PayPal business finance solutions can help. Our customer service staff will be happy to advise you. Visit PayPal's website for more information.
I hope that you, too, will work with PayPal to support online commerce and those merchants who are currently working to adapt their business model so that they can continue to be there for you.
We take care of our employees who are there for you every day
In order for our PayPal employees to be able to offer you the service that you need and expect from us even in these times of crisis, it is important that we support them accordingly. With the spread of COVID-19, we have taken steps to ensure the well-being and financial security of our employees so that they can stay healthy while serving our customers. Many of our employees are now working from home and we are also currently creating structures for our customer service employees so that they can work from home. During this transition phase, there may be longer waiting times for inquiries by telephone or e-mail. In the meantime, you can find instant answers to many of your questions in our Help Center. We thank you for your patience and understanding. Through our commitment to supporting our employees, we also want to ensure that we can also support our customers during these uncertain times.
What else we can do for you
We know that the current situation is a tremendous test for consumers and businesses of all sizes, and that some of you are in dire straits. We therefore continuously strive to find new solutions that meet your needs and use our technologies and resources to provide you with the best possible support. For more information on how our products and tools can help you during these unusual times, visit the PayPal Newsroom Hub.
Thank you for using PayPal and for continuing to place your trust in us.
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