Wunderino Payout - Verification

Hello people,

First of all, thank you for the recording.

Now to my concern. I use casinos online from time to time and last weekend I wanted to try Wunderino. I've played at Wunderino a few times. So I deposited €50 last weekend, but with my girlfriend's account. The deposit was instantly in the Wunderino account and I played and even won something. 1200 .


So now I tried to have the money paid out and then got an email that the payout was canceled because I should verify my account. You want a screenshot of my Paypal account. I sent that and got no reply. I then wrote to support via the Wunderino website. A day later I received an email that my Wunderino account was temporarily blocked because I made a deposit through a third party. As mentioned above, it is my girlfriend. I've been with her for 15 years and we also have a child together (12 years). She also knows 100% about the deposit.

So I explained everything to Wunderino in the mail and also sent the requested documents (ID card with picture front & back + a picture showing my girlfriend holding her ID card in her hand + Screenshot of your PayPal account)

Haven't heard anything since. it's only been 2 days now though.

Does anyone have experience and can tell me what is happening now and how long it can take?

Thanks in advance

size
ED

Hi good evening,

Unfortunately, this is a general problem with deposits via other people's accounts. Many casinos no longer accept this in the case of a payout and then oppose it, or require a series of documents as in your case.

Basically you have done everything you can do, send everything you need in the way of documents. Unfortunately, you can't do more at first, except ask every now and then. Nevertheless, it can happen to you that they refuse the payout because you have violated the bonus conditions, so you may have to hope for the goodwill of the casino.
In the past, the Wunderino was partly accommodating, but with the increase in such cases, they sometimes took stricter action, unfortunately nobody can predict how things will go for you.

There is a contact from Wunderino here, you are welcome to send him a private message with your problem, I can't say whether he will answer or when. Some time ago he was able to help quite a bit.

You can find the contact here: Wunderino contact


In general, however, you should be prepared for a somewhat longer waiting time, regardless of whether you contact us here or by e-mail, the Wunderino sometimes takes a very long time to answer.


greetings

Ohha again someone who has problems with Wunderino, it probably won't get rid of that completely.

Now with Wunderino I would generally be careful, I don't know I just haven't warmed to them that much yet.

Everything is difficult to survey, but in general one must of course say that deposits via accounts of other people will always be a problem, regardless of whether they knew it or not.
This is not only the case in the Wunderino and everyone has to think a little before making a deposit.

Before the creator of the topic comments further, it remains open whether something has already moved.

Is there any news from Wunderinos?

This is of course the classic and certainly comes before bonus conditions are violated. Wunderino turned his back on it a long time ago and normally blocks the account and sends the deposit back. From experience it can be said that it can take a good few weeks until an answer comes back.

Yes, unfortunately that is the case, in the meantime one should also think that everyone should have understood it.