Magicred Online Casino Scam

Good day,

Yesterday I deposited 25� at Magicred because I wanted to gamble a bit.
After a short time I noticed that I got a bonus of €50.
Of course I wanted to cancel this first.
As it happened, customer service was no longer available at 0:30 a.m.
So I didn't think anything and play first, normally that's how you play with REAL MONEY FIRST.
So I know that from most online casinos.
So played and watched that I didn't slip into the bonus.
And as it happened I won an amount of 25� in the first 500�.
Of course I wanted to have this paid out and then I see it.
a withdrawal is not possible only after I have wagered the bonus 35 times.

So I waited until the next day and informed customer service about my tragedy.
Unfortunately he wasn't really competent and the only thing he kept saying was "You have already used the bonus".

He can remove the bonus, which also means that all my winnings are gone and only 25 euros remain, which corresponds to my deposit.

Also, my account says I have a real money balance of $389. and the bonus amounts to €50,20.
So the bonus should only be canceled, which is not possible for the customer service.

In my eyes, that's the purest thing to do.

WARNING

At this casino "Magicred" you will simply be credited with a bonus that you cannot choose at all.
It all happens automatically.

Customer support won't answer your questions.

The payout with the bonus is only possible if the amount has been converted 35x.

In my opinion, this is pure bullshit.

Do not play at this casino


LG

Martin

Typical MGA casino that should be avoided, Magicred quickly becomes Blacksunday here.

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Posted by Scascas

Good day,

Yesterday I deposited 25� at Magicred because I wanted to gamble a bit.
After a short time I noticed that I got a bonus of €50.
Of course I wanted to cancel this first.
As it happened, customer service was no longer available at 0:30 a.m.
So I didn't think anything and play first, normally that's how you play with REAL MONEY FIRST.
So I know that from most online casinos.
So played and watched that I didn't slip into the bonus.
And as it happened I won an amount of 25� in the first 500�.
Of course I wanted to have this paid out and then I see it.
a withdrawal is not possible only after I have wagered the bonus 35 times.

So I waited until the next day and informed customer service about my tragedy.
Unfortunately he wasn't really competent and the only thing he kept saying was "You have already used the bonus".

He can remove the bonus, which also means that all my winnings are gone and only 25 euros remain, which corresponds to my deposit.

Also, my account says I have a real money balance of $389. and the bonus amounts to €50,20.
So the bonus should only be canceled, which is not possible for the customer service.

In my eyes, that's the purest thing to do.

WARNING

At this casino "Magicred" you will simply be credited with a bonus that you cannot choose at all.
It all happens automatically.

Customer support won't answer your questions.

The payout with the bonus is only possible if the amount has been converted 35x.

In my opinion, this is pure bullshit.

Do not play at this casino


LG

Martin

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Hello Martin,

It is correct that the bonus is automatic, this happens at many casinos. Therefore always read the conditions. It is possible to have a bonus voided, but this should be done before you start playing. But it is also correct that you play with your deposit first and not with the total balance, because there is a cash balance and a bonus balance.

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Excerpt bonus guidelines

1. Our welcome bonus is automatic.

3. Any bonuses or special offers, winnings or payments received at Magic Red can only be withdrawn after you have made at least one deposit and all received bonuses have been wagered on your account 35 times according to our Bonus Policy (excl something else was stated).

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However, what puzzles me is that your real money balance is only €389. Have you already gambled away €500 of the €111?

And why does it say 50,20 as a bonus credit? Where do the 0,20 cents come from? Was that the first deposit in the casino?

The casino actually belongs to a reputable group, namely Aspire Global. We need an explanation as to why it says €50 instead of €50,20 and why the bonus supposedly cannot be removed. Possibly the current cash balance would remain if you request a payout and only the bonus amount disappears, but that's not a guarantee either.

You must speak to the casino and refer to the following condition:

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Extract terms and conditions

4.10 Your Player Account will hold a real money balance and a bonus money balance. If you have both types of funds in your account, your next bet will use your real money balance first.

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A clear definition cannot be found in the guidelines, so it should be possible to remove the bonus. It may also be that there is an automatism in the system where the employee cannot intervene. We need some answers, either from you or the casino.

Apparently there is no longer a need here or the user has seen his mistake!

Yes it seems so, unfortunately, as is so often the case, there is no further feedback.

It's always the same with the gamblers, even if I personally don't like the casino, I assume that the gamblers themselves are to blame. Anyone who cannot wait for a bonus to be canceled must live with the consequences. Playing with real money first is also half a lie, it always depends on the bonus.

That's right, it's not always the same but varies from casino to casino. At some casinos you actually play first with your deposit and only when this is played do you play with the bonus money, so you can withdraw at any time as long as you don't slip into the bonus money and the bonus then simply expires. I've had a few times at Vera and John and Intercasino.


Then there are casinos where you play immediately with the mixed sum of deposit and bonus. With the first spin you are bound to the implementation of the bonus conditions, so you have to be careful.

To win at the casino you have to be very lucky

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Posted by SarahKnoxRz

To win at the casino you have to be very lucky

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Yes, I can sign that immediately :D