Wunderrino bonus terms violated?!

Hallo,
I have the following problem:
At the beginning of February I deposited 128� with a 100€ bonus at Wunderino.
After some playing time I managed to play 600€ "payable".
Payment requested, money was also debited. A few days later, the $128 is credited to the casino account and it says the remaining amount has been withheld because I violated the bonus terms.
Here are the alleged bets and the comment from the casino:

Game name	Bonus money bet	Currency
Aura of Zeus	57.75	EUR
Ramses Book Golden Nights	6.75	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	9.00	EUR
Royal Seven XXL	7.50	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	6.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	7.00	EUR
Royal Seven XXL	40.00	EUR
Royal Seven XXL	25.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	17.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	5.50	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	30.00	EUR
Royal Seven XXL	20.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	12.50	EUR
Royal Seven XXL	14.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	12.50	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	12.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	25.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	20.00	EUR
Royal Seven XXL	13.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	40.00	EUR
Royal Seven XXL	25.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Golden Egg of Crazy Chicken	24.00	EUR
La Dolce Vita	23.00	EUR
Royal Seven XXL	9.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	7.50	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	12.50	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	25.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	40.00	EUR
Royal Seven XXL	25.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	40.00	EUR
Royal Seven XXL	25.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	27.50	EUR
Royal Seven XXL	15.00	EUR
Royal Seven XXL	10.00	EUR
Royal Seven XXL	10.00	EUR

We kindly ask you to note that we treat violations of the bonus conditions that occasionally occur in an accommodating manner, but in your case, due to the large number of excessive stakes, we can only refer to the bonus conditions and your own gaming behavior.

1. I've never shot for so much commitment
2. Sometimes the bets are not possible at all (Ramses, Aura, Chicken...)
3. Is it about the winnings at Gamonat Slots where one is offered to risk the winnings on the risk ladder

Who shall I talk to?

Hi and welcome to the forum!


If the list is correct, you have unfortunately violated the bonus terms and the casino has rightly withheld the winnings. The following rules apply:

The maximum limit when wagering bonus money before meeting the wagering requirements is 5 EUR per spin and 50 euro cents per bet line.


You're over that with every bet, and that would include pushing up the risk ladder as soon as it goes over €5. It's a pity, but the casino can't do anything about it either, because everyone else wouldn't pay out either. I find it rather commendable that your deposit was refunded to you without any problems. Sorry, no one can do anything here.

Hallo,
thanks for the quick reply.
I may have pressed 10% of those wins (not 1000% on the Aura of Zeus) and still count as an insert?
And why didn't anyone tell me that in the chat/mail?

Hi,

sure.

Okay, of course I only see what's written here and I can't say more. Theoretically, it would be enough to bet more than €5 to not have to pay out winnings, at least according to the terms and conditions.

Many casinos are accommodating, even Wunderino even writes that about it, but the amount of stakes over €5 was too much for them. If that was so, if even remotely like what is listed, then there is no chance, I would not know of any casino that would still pay out winnings.


You can describe the whole thing to the Wunderino support staff here in the forum, but I doubt that this will be of any use. I'm afraid the chat isn't always the most competent, so unfortunately you can't always rely on the statements. They should know exactly, but oh well.. :(

Hello OWLB...,

As Glumbi has already explained to you, doubling is a clear violation of the terms and conditions! I copied the excerpt for you. I don't know if the numbers marked in red in your post are supposed to be your doubles, but that alone would have been four times and the casino would have to be very accommodating. Unfortunately, we can't help there either, although we have a very good connection to the casino, conditions simply cannot be erased.

Quote:

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The maximum limit when wagering bonus money before meeting the wagering requirement is €5 per spin and 50 cents per bet line.

Some games also have a "gamble feature" where every win in the game is used towards a bigger win betting. "Gamble Features" may not be used, when playing with bonus money.

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