Beware of realdealbet.com

...and again a casino that no one needs and that I fell for. again an english bookmaker who is advertised wonderfully.
www.realdealbet.com


I signed up and used a 10 euro no deposit. It didn't work - but it wasn't bad. A few days later I kept getting calls when I was finally going to deposit. the bonuses increased from 100 to finally 300%. Sometime after several weeks and countless calls, I paid in several times. nothing at first - then won a few hundred with the last deposit. checked - everything implemented, payment requested. deposited with neteller and tried to pay out with it. pendingphase according to page 24h. the casino did not confirm the deposit or the payout. after 2 days i emailed the guy who kept calling me. he mean:
"I just looked at your account. Everything is ok so far, but you have to contact the live chat and send documents so that everything is ok for a payout.





Please just contact the live chat and they will let you know and be able to forward the payout. Unfortunately, I cannot see that you have been verified.





Kind regards





Robert


"I then asked why I actually have to report? Then this:
"I just tried to call you.


Documents are required, namely a copy of your identity card and an invoice with your address on it to update your account so that the payment can be made.


Kind regards





Robert


OK, I sent everything - in the usual way that I deal with all casinos - there were never any complaints. Then, as expected, this came:
Thank you for contacting us.


Unfortunately, we are unable to accept these copies of your documents
as the images are blurry.


Please provide us with large and clear images of your documents.


Thank you for your patience and cooperation.


Kind Regards,
Alan T
RealDealBet Customer Service Team


For any further assistance please do not hesitate to contact us.


Email: support@realdealbet.com
Oh, the rabbit is running, I thought to myself and tried it again very neatly and neatly. then this came:
Thank you for replying.


Please provide us with a large and clear images of the requested
documents. Each document on a separate file and the entire document
needs to be visible.


Thank you for your patience and cooperation.


Kind Regards,
Alan T
RealDealBet Customer Service Team


For any further assistance please do not hesitate to contact us.


Email: support@realdealbet.com
I thought that was enough for me, and sent each of the 4 photos individually by mail. then this came:
Thank you for contacting us again.


Thank you for providing us with the requested documents.


Your withdrawal request should be processed within the usual time frame.


Kind Regards,
Alan T
RealDealBet Customer Service Team


For any further assistance please do not hesitate to contact us.
i thought, thank god now it's finally done....after 80 hours pending i logged in and found that the complete payout was canceled without letting me know. I went into the chat and got this answer:


Dear Customer,


Following investigation of your game play and your account, we identified breach of our Casino terms and conditions - rule no. 27: http://www.realdealbet.com/terms-conditions/casino/


You placed single bets equal to or higher than 5% the amount of your deposit, which is deemed bonus manipulation while you have a bonus active in your account, hence the winnings accumulated while the bonus was active in your account and any related subsequent winnings have been removed from your balance.


Kindly note that as a gesture towards a valued customer we will allow you to reclaim the bonus if you wish (simply contact support quoting this email before you start playing), however you should take note of our terms and conditions.


If you have any questions, do not hesitate to contact us.


Kind Regards,


RealDealBet team


I failed again, as in politics at the 5% hurdle. I'm sticking with it - for me it's absolute exploitation and rip-off - and anyone who advertises this dubious crap should have their ass kicked hard .I then resigned - these bums don't even answer that. Sauer hoch 3. Best regards.

I think that's doubly bad...

For one, I think a max bet of 5% is ridiculous - I had myself here
http://www.playtime-forum.info/forum...light=#post714
in the case of another casino already mentioned accordingly.

On the other hand, it is not enough to just read here
http://de.realdealbet.com/offers/casino/welcome-bonus/
(Welcome Bonus Terms and Conditions, it doesn't say anything about the 5% threshold yet)

but you also have to read the general terms and conditions of the casino
http://de.realdealbet.com/terms-conditions/casino/
to really know all bonus conditions.

...and that's exactly why I'm absolutely convinced that it's exactly what I wanted. my maximum bet towards the end was just 2,50 euros. That's ridiculous - but they took a few hundred euros from me. they didn't want to pay out right from the start - you could tell that from the whole communication. over time you get a feel for it. unfortunately not for that, as far as registering in such casinos is concerned. was also the last time I visit such aff sites.

Receive confirmation of termination. And now there's another bang....this didn't go to my email address registered there but.......to an address with which I was once registered at 10bet.com. As I found out today, the two belong together. I went through the exact same thing at 10bet.com and they pocketed the money again. I had given notice there at the same time. It seems they don't take the deletion of personal data seriously. My deposit, which was originally refunded to me, has also disappeared.

hello orsnail,

I can understand your anger and displeasure very well, this is a way of dealing with and treating customers that is unacceptable.

The fact that the registration in this casino took place via an (according to your own statement) aff page is secondary at first, but I will add 2-3 sentences to that at the end.

This shows once again that it is absolutely essential to check bonus conditions and general conditions regarding the amount of the bet.

The bad thing about this thing is that you first suggest to your customers that everything would be fine and then in the end let the cat out of the bag. Hesitate and ask for documents, knowing full well that there will be no payout.

This is an absolute mess, this procedure and this 5% rule in general only serve to trap players in my opinion here to leave.

Anyone who finds such lousy conditions in a casino should not even register there.

The whole thing is operated by ZapZap Marketing Limited (Curacao) which also owns BetPlay and Betrally.

Strikingly, such conditions are often related when the software operator Betsoft is involved (at least that's my feeling). Of course it can also be that I'm wrong.

I'm sorry for you or snail that it turned out like this, you can't help it either.

The only thing you can do in such cases is to report about it and classify it as a no-go.

As far as your registration via the "aff page" is concerned, you have to differentiate and know who or which portal you can trust. Many website operators just advertise the casinos without giving any thought to their terms or the treatment of players.

I hope that we are one of the reputable portals, but that is up to the users and readers alone to judge.

We do everything we can to avoid such situations from the start, but we are not immune to the fact that there may be problems at a casino that we have classified as trustworthy.

At the latest then it becomes apparent when a website operator takes care and tries to remedy the situation, which unfortunately does not always work 100%.

We already had a similar discussion about these bonus conditions in the other forum. It was about 10Bet.
Realdealbet, Betrally etc.. are all 10Bet white labels, if I'm informed correctly...

So IF I play with a bonus, I read the conditions carefully. And if I came across such a rule, I probably wouldn't play with a bonus.
But for me that is only a small part of the assessment of a casino. If the rest fits, payouts, support etc. are running, then that's ok.

I keep reading something about "fraud", "doesn't pay out...", "rip off" etc... But boys (and girls).. seriously: the casino didn't do anything wrong in the end. There is this regulation and anyone who breaks one of the rules has - to put it bluntly - had bad luck. And if you don't accept a bonus in such a case, you won't have any problems either.

As far as the behavior of the delay is concerned, why they first request documents, etc., I don't want to judge. I don't think any of us know exactly if and how they "work" there.

Nevertheless, one can of course understand if one fell into such a "bonus trap". But don't always classify everything as dubious... There are far worse cases. ;)

No, everything is chic freakspin - as long as your own cash register rings, it's okay, isn't it? I still remember how you cried about slotobank here, where you were afraid that you wouldn't get your money. You also advertised this shop..... and don't lecture me about bonus conditions, I've been here for 15 years...but that doesn't mean that I have to read page 16 of the terms and conditions of what I'm allowed and what Not!
Of course, you don't want to judge the rest - that's perfectly clear to me...You still want to snack on that cake....
So everything is completely serious when dozens of people fall into this bonus trap, isn't it?
About some people you can only shake your head here...:embarrassing_new: Best regards.

I understand your frustration and I can understand that too, but...

Quote:

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and don't lecture me about bonus conditions, I've been here for 15 years... but that doesn't mean that I have to read page 16 of the terms and conditions about what I'm allowed and what's not!

---

is essential when playing a new casino. As an experienced player, you know exactly where and which terms and conditions are the key point, so you don't have to work through 99 points. I'm so sorry, but you don't have to take your frustration out on freakspin, it's your own fault.

If you play with a bonus, even if it's not just a new casino, in my opinion you always have to pay attention to the requirements!!

As far as realdealbet casino is concerned, one can only say, with such conditions a very clear... no go!

Why do you bitch about affiliates but sign up (repeatedly) through such affiliate sites? Bit schizophrenic, right? ;)

Oh well; I'll go into your comments factually. Let's start at the top:

Slotobank - Firstly, I wasn't "crying". It looks different, but only a few people know what it looks like.

I advertised Slotobank because to date they have not attracted any negative attention (to me). As I reported it in more or less detail (not crying), I played there a few times, paid out, got the money fairly quickly, etc. So everything is normal, as it should be for an Everymatrix brand belongs. At the latest, however, if you have had bad experiences yourself, you consider whether to continue promoting them. And that wasn't a decision now, because I just didn't get my money at first, but everything around it. So that I didn't get any information, I was ignored by the support / affiliate manager etc..

I had filed a complaint with Askgamblers. In the meantime, I've also read many other complaints there - and again I had to realize that many "complaints" were unjustified, since the players simply broke the "max bet rule". This rule is now common practice in casinos. For many, it's appropriate at €6,50, I think, or 20%. For others, unfortunately, only 5%. But if I play with a bonus, then I play it safe beforehand and read something through - even if it's on page 16. You can simply search through the terms and conditions or ask support. To what extent this is serious now, everyone has to decide for themselves. In times of "asterisks on the price", small print shouldn't be uncommon. But you, with 15 years of experience, should actually be familiar with it.


I don't want to judge the rest because I just can't. Do you know what processes are taking place there? Explanation would be as follows:
Player requests payout, support receives info and has to do an ID check (I can't judge that which was rejected several times, since I didn't see your photos). So on.
Only now is the player "entitled" to apply for a payout or to carry it out. Now comes the so-called "security department" - also known as the "security department". And now they see the breaking of the rules..

That's how you could explain it. Everything else doesn't make any sense. If they would see right at the beginning that you wouldn't get the payout anyway, why should they still do the whole check etc...
There are now 2 options: 1. As I described it or 2. They want your ID card for data collection. But even that would only be a guess / assumption.


What do we still have...?! "when dozens of people fall into the bonus trap":
I don't know these umpteen people. But here, too, I can actually only say again, as I read on Askgamblers, that the player is often probably to blame himself (condition not read).

I agree the terms are lousy. But I count Realdealbet (and also 10bet back then) that they let players who "fell into the trap" claim the bonus again. Not every casino does that either.

In principle, it's like buying a notebook from Mediamarkt. That's serious. But if they offer me an overpriced additional insurance that doesn't take effect anyway if something happens, then that's an additional service - a bonus - with lousy conditions. You do that once as an "ignorant person" - but not later if you have read the small print about this additional service.

Imagine if you hadn't broken the rule there, you were paid out and got your money on time; then Realdealbet would be a great store right?


Let's summarize:
I can always understand the trouble, but unfortunately I often have to state that ultimately the player is to blame. Although that's not a bad assumption, it's in the nature of people who don't like to read small print.
But I hope that at the moment it's really just the frustration that's speaking out of you. We've had other nice conversations before. I would be happy if it would come down to that again..

In this sense:


Don't be bothered by the small print. ;)

Come on folks, we don't have to be hostile to each other here and can also discuss it factually or write our opinions.

Quote:

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Posted by freakspin

We already had a similar discussion about these bonus conditions in the other forum. It was about 10Bet.
Realdealbet, Betrally etc.. are all 10Bet white labels, if I'm informed correctly...

So IF I play with a bonus, I read the conditions carefully. And if I came across such a rule, I probably wouldn't play with a bonus.
But for me that only has a small part in the assessment of a casino. If the rest fits, payouts, support etc. are running, then that's ok.

I keep reading something about "fraud", "doesn't pay out...", "rip off" etc... But boys (and girls).. seriously: the casino didn't do anything wrong in the end. There is this regulation and anyone who breaks one of the rules has - to put it bluntly - had bad luck. And if you don't accept a bonus in such a case, you won't have any problems either.

As far as the behavior of the delay is concerned, why they first request documents, etc., I don't want to judge. I don't think any of us know exactly if and how they "work" there.

Nevertheless, one can of course understand the anger when one has fallen into such a "bonus trap", but not always classify everything as bad... There are far worse cases. ;)

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In principle I agree with you, freakspin, but this condition was deliberately set up from the start in order to minimize possible risks. Even if this is only a small part for one or the other to judge a casino, for me it is a crucial part, because it is a conscious action to let users fall into the trap in some way.

If you were to come here and say the max bet is, for example, �/$5.00 no matter what the deposit is, then I think it would still be ok. But 5% of deposits under �/$100 is not well thought out. Many users deposit less and these low depositors may then fall into this bonus trap.

Another criterion is that the deposit and the bonus have to be converted a utopian 45x and possibly with a low maximum bet.

It's okay if they want to offer the bonus again, but what do you think as a player at the moment? now orworm could think, well, I deposit €50 again and can bet at -2.50, if it works it's fine, but if I lose, then I threw them another 50 where he is already frustrated and upset.

No matter how, with such conditions you scare away your customers, although I assume that many users are not even aware of this.

Informing and reading terms and conditions will always remain an issue with players causing problems. I don't want to know how many players have been affected by such questionable conditions and just accepted it.

Registering via links from websites/portals does not represent a risk for the interested user in any way or would have any disadvantages, unless a website obviously advertises dubious casinos.

On the contrary, most of the time you get more precise, more revealing information there and in the best case also help if the player reports problems, ideally of course via an attached forum.