AresCasino does not pay out winnings

Hallo,

I've been chasing my winnings payout for almost 4 weeks now. But no one at arescasino support is responding anymore.

It is about requested withdrawals in the amount of €2450 + €1450 and an open balance of €1004. The disbursements have the status completed. (The account verification was already completed and I've already been paid out 600€. Now I'm supposed to verify myself again, but there's no reaction to that either). The chat has me on for days support@arescasino.com referred. Unfortunately, as I said, there is no longer any reaction.
Then last night in the chat a new statement: According to the chat everything is closed and I should contact my bank where the money is. Just what is she supposed to do? Complete nonsense.

The excerpts from my e-mails show the problem quite well:

Hallo,

when will I receive my payouts in my account? According to their chat the money should already be there. The status is "completed". However, no money has been received.
How much longer should I wait?

greetings


���-

Hi? Why aren't my emails answered, but simply ignored?

Would you please answer and edit my questions (see below)? Something has to happen soon! When will I receive my payouts?



Dear Sir or Madam,

my payout (2450€ + 1450�) has still not been made. I also have another 1004� open for payment. Unfortunately, I have to verify my account again before a payout can be made. For whatever reason... when my verification had already taken place long ago. Nevertheless, I have sent you my documents by e-mail for renewed verification. Unfortunately, it was not possible for me to upload the files directly to your homepage.
Now my specific questions with a request for a specific answer:

1. When will my €2450 + €1450 be paid out?

2. When will my verification be processed so that I can cash out the remaining funds in my account?

3. why does it all take so long? I find this extremely unfortunate and unsure how the whole process of paying out takes place.

4. Is it pure coincidence that since I won something I suddenly can't play the slot game Blackjack anymore?

Unfortunately, the translation of your last e-mail was not really understandable. Therefore you are welcome to answer me in English. Attached again the Google translation of this mail, so that it is a little easier for you.

I ask for timely feedback and finally for a solution.

Sincerely




> Sent: Monday, October 29, 2018 at 13:21 p.m
> From: "support@arescasino.com"
> To:
> Subject: Re: Payment not yet made. Payment has not yet been solved
>
> Hello, Nils! After your last screenshot we don't see any problems and you already got what you lost. Having a good time. Sincerely, Your Customer Service Team Arescasino.com ---- On Sun, 28 Oct 2018 10:02:38 +0200


---- (Translation in the Screenshots) Hello dear ares Casino team, could you please give me some feedback? Unfortunately, I am no longer receiving any responses from you. The chat says I should contact you. Please check my withdrawals urgently. I have withdrawn money twice. 2x €1 and 2450x €1. The first payout was almost 1450 weeks ago and the money is still not in my account. I had already had something paid out and it went much faster. What is the problem and when can you solve it? Attached is a screenshot of my transactions + the translation. I ask for an answer as soon as possible. Many sizes




Can someone give me a tip what I can do?

Hallo,

since when is the payment as completed in your account? Most of the time, withdrawals to the bank take 5-8 business days excluding holidays and other.

The €1450 have been available since October 29.10th. closed.
The 2450 € are since 11.10. completed (in the transaction history, however, "cancelled" appears elsewhere beforehand, but completed last).

It also makes me suspicious that I have to verify myself again, which doesn't happen either.

Ok, the payment since 11.10 is actually a bit long, I assume that it was you who canceled it and you applied for it again later? Re-verification is not uncommon and some casinos do it, but no one responds and you can't upload your docs directly is also weird. In the live chat you can be connected directly to the finance department, have you ever tried to hack into your documents?

PM me your casino username and email address.

Your documents are being checked as far as I was informed today. Unfortunately I have no information about the completed payments. Whether this is due to your verification or the few days since 29.10. I could only guess at the moment.

OK. I'm just waiting to see if the verification will be checked. Then it might work with the payout. I'll get in touch when there's something new - or even if I haven't heard anything for a while.

Thanks again for the support.

Update after another 7 days: nothing happened. My account has still not been verified (again) and the money is still not there. Still no response to my emails. I still have hope. Hope something else happens.

Hi ok thanks for the info!

Please continue to keep us up to date.

I don't know the background in this case because Spielo takes care of it. But I find it pathetic of companies that don't come up with satisfactory or meaningful answers. I'm not just referring to Ares. To be honest, I think it's a joke that documents have to be checked for days or weeks. These are vague statements that nobody can start with.

I always find it sad when casinos leave you out in the rain, unfortunately I don't have any further information at the moment. Did you ask the live chat again, e-mails are always gladly ignored?